Aida Tovar Email & Phone Number

• Coach and mentor staff and key stakeholders, promoting an ethos of accountability and transformation to cultivate professional development and upwards progression, facilitating business expansion and improvement.• Champion the seamless and effective integration of acquired businesses, leading strategies and decision-making for merging policies and developing groundwork for successful integration.• Lead project delivery, taking charge of improvement strategy-making and technology efficiencies across the project life cycle, resourcing, and budgets.• Secure gross profit growth through the improvement of project delivery and panel development, leading fieldwork and global panel teams.• Establish market leadership within the industry, leading on global healthcare panel growth and panel engagement, identifying marketing strategies and initiatives to conduct applicable actions to increase healthcare professional and patient panels membership and responsiveness.• Deliver transformation projects to restructure internal operations, reengineering three individual departments by conducting deep performance analysis, identifying improvement opportunities, and designing a cutting-edge future-state process map to improve staff capability, productivity and drive panel growth.• Deliver business alignment across departments and business units by developing SOPs, which provided consistency across business units from different geographies, reduction of staff errors, and improved communication among team members.• Ensure business compliance with all industry standards and regulations, safeguarding operations to protect business interests.• Liaise with key stakeholders to delivery project reports and discuss further strategy development at C-suite level.

London, England, United Kingdom

• Managed all EU healthcare and patient market research panels.• Managed a team of 10 administrators, coordinating the team and promoting accountability and ownership.• Coached and mentored team members to cultivate a cross-functional, adaptive team capacity development of imitative and innovation.• Developed key relationships with stakeholders, fostering open communication and transparency in project delivery and data reporting. • Developed innovative fieldwork solutions, supported by marketing strategies that delivered increased participation among US and EU healthcare professionals in Market Research studies.• Redesigned the marketing and communication strategy for healthcare audiences in the US and Europe, growing the medical panel memberships and increasing internal capabilities to drive sales.• Key driver of achieving an ISO certification for the company’s physician panel across the US and EU markets.• Conducted internal audits to ensure processes were followed, and to identify areas of operational improvement.• Promoted due to the results achieved on the improvement of the healthcare professional panel response rate and participation in market research studies, core to the business and revenue driver.

London, United Kingdom

• Led growth and development for quality, quantity and effectiveness of EU healthcare and patient panels. • Oversaw management of 6 panel administrators, managing workloads and monitoring performance to ensure operational excellence.• Developed and executed strategic marketing initiatives for panel recruitment and retention, allowing new solutions to increase panel memberships by 25% in its first year with further growth of 2% to 3% annually thereafter.• Liaised with market research agencies and other key stakeholders to deliver reports on panel progress, data, and outcomes, leading to improve response rates by 47% across EU5 markets.• Implemented data quality processes to verify professional credentials of panel participants undergoing registration.• Delivered market research reports to senior stakeholders within the business, collating data from across the team and drafting final documentation for information packages.

London, United Kingdom

Msc Accounting And Financial Management, Accounting And Finance

Bachelor Of Business Administration (B.B.A.), Business Administration And Management, General

The EAN is ranked No 28 worldwide as the best business school according to the CSIC a European research organization.