Aideen Mchugh Flood Email & Phone Number

Drogheda, Co. Louth

• Employed in a busy hospitality business, responsible for coordinating all bar and customer service operations• Supervising and organising staff, arranging rota, ensuring we have adequate holiday cover to meet the demands of the business • Support all administrative and accounts tasks, this involves banking duties and financial reports • Inventory management and stock control, liaising with suppliers and negotiating best value from suppliers • Booking bands for the business, negotiating rates and fees • Social media marketing for the business, growing social media presence and running online promotions

Drogheda , Co. Louth

Maternity Cover Contract for a financial company still growing after 180 years and a time when the rewards far outweigh the negativity surrounding other financial institutions. We specialise in providing customers with fair and accessible products. Our approach is straightforward, responsible and increasingly popular. That means we can offer you stability and the chance to progress as the Company grows.Job Description To process administration and provide administrative support to management and agents in accordance with the Company's policies and procedures.Operational• Input data into FOCUS accurately and to schedule • Receive and account for Agent and Customer monies • Handle telephone queries from current and potential customers • Balance customer payment books• Conduct Telesales & Arrears callsOperational Control• Maintain good working relationships with all levels of field management and clerical staff.Operational Efficiency• Investigating and rectifying financial irregularities – queries i.e. RD cheques, float misbalances etc.• Reconciling the computer system with monies received.• Visit local Bank to deposit branch monies• Filing• Check stationery and order as required• Monitoring and reporting Compliance issues.• Stock control. • Ensure that internal and external customers receive the highest possible levels of service including regular and ad hoc M.I.Technical Requirements:• Keyboard Skills• Accuracy • Communication skills – written, verbal, telephone.• Accurate grasp of operating procedures and policies• Sound knowledge of operating systems – Focus and all documentation processes.

Drogheda, Co. Louth

Yapstone is a leading online payment provider servicing a diverse and international client base, my role within the underwriting team, is to provide a robust and process driven first line support solution to customers within the property services group, this includes property owners, renters and associated vendorsAssisting clients with specific queries and supporting them through the on boarding processProcessing customer transactions in line with quality and protocol, troubleshooting any account or payment issues and escalating issues if requiredEnsure bank mandates are uploaded and attached with clients sensitive informationReview and process all required documentation in support of applicationsLiaise with technical support on account queries and problems, focused to resolve issues in timely and professional manner

Dundalk, Co. Louth

This role provided logistical support to the ‘Click and Collect’ service which was delivered in partnership with Argos • Understand and coordinate any purchase or account issues, liaising with all parties involved and providing timely and effective resolution • Responsible for the delivery of outstanding customer service experience on each transaction • Troubleshooting issues, escalating them where necessary, liaising internally and externally as required • Using in house eBay IT systems and technologies • Due to a change within the business, the role was made redundant

Lmfm Radio, Rathmullen Road, Drogheda, Co. Louth

As Sales Executive / Competition Coordinator Responsibility for the development, implementation, design and sales of brand new deals website that was launched in 2010 Generation of online advertising revenue through effective sales techniques such as networking, cold calling potential clients and email marketing Building relationships with local business and targeting deals within the leisure and hospitality sectors including – Bars, Hotels, Restaurants, Spas, Golf etc Management of social media platforms used to promote deals and identifying new opportunities (Facebook and Twitter) – Social Media plays a huge part in our day to day activities in engaging new listeners Working to weekly and monthly targets Sales generation and management of our online Business Directory.Managing our social media platforms (Facebook and Twitter) in relation to our deals website and ad promotional campaigns.Promoting our new platforms via press releases, outside broadcasts and email marketing. Excellent communication skills and Highly motivated individualGenerating reports for management as requestedWorking as a part of a team as well as individually Updating and managing business database to ensure client information is current and active Strong relationship builder, has a positive attitude and is a team playerHighly driven, self-motivated and target orientatedPlus organize competition prize giveaways – Contra Deals.Worked in the debt collections department Full clean driving licence

Flowerhill , Navan, Co. Meath

Responsible for developing new advertising business in the local marketBuilt up a client base from scratch and achieved sales targets Provided a very high level of account management and customer supportProofing advertisements ensuring quality adverts were placedProvided input into features and supplements section of the publicationWorked in the debt collections department

Drogheda, Dundalk Co. Louth & Swords Co. Dublin

Customer Account Management, New Business Development, Servicing Existing & New Customers, Responsible for developing new advertising business in the local marketCoordinated advertising operations in The Drogheda Independent, The Argus in Dundalk and the Fingal Independent in Swords Co. Dublin.Built up a client base from scratch and achieved sales targetsProvided a very high level of account management and customer supportProofing advertisements ensuring quality adverts were placedProvided input into features and supplements section of the publication Have a Full clean driving licence

Vienna, Austria

Providing highest levels of customer service in busy Irish themed barSupervision of junior staff Cash handling and till operation

Pittsburgh, Pa, Usa

Minimise overdue debtor balances and bad debt via customer engagement; collection calls, emails etc.Resolve and respond to queries in a timely and professional mannerCreate and maintain customer dataParticipate in various special projects and other duties as requiredDealing with inbound and outbound calls Handling complaints and credit card queriesWorking to weekly efficiency and quality targets

Dundalk & Dublin

Ensured timely, accurate completion of all requested documentation and administration.Carried out and assisted with other duties as requested by your Store or Area Manager or company.Supervision of StaffSales and Stock ControlMeeting weekly targetsMerchandising Created window displaysPromoted ProductsStrong interpersonal skills

 Learning Waves & Sureskills Dipolma In Digital Marketing, Distinction Award

How digital and social media marketing can grow your business by understanding the channel best practices and essentials Introduction.

Hotel And Catering Certificate

Irish Culture and Environment Hospitality and Accommodation Work Experience at Our Lady,s of Lourdes Hospital Drogheda Communications Food.

Leaving Certifate, Dipolma In Catering In Drogheda College Of Further Education

Activities and Societies: Basket ball team.Graduated