Aideen O' Donovan Email & Phone Number

North Wall Quay, Dublin 1

Various system controls functions in a securities lending operations team.● On-boarding custody clients for sec. lending across multiple system platforms● Interpret client legal agreements for system on-boarding purposes● Creating multiple profiles and adding data heavy information to the lending platform via the CMS● Performing reconciliations of internal accounts● Participating in system testing● Liaising with multiple departments, client executives auditor within the EMEA, APAC & NAM regions, to consult on various data management requirements and requests● Performing daily routines: reports, security checks, data processing● Annually ticking back on-boarded clients vs their legal agreements, market specifications and client requirements● Data Maintenance in CRM systems● Managing email request queue, delegating and prioritising requests.● Developing & annually maintaining process procedure documents● Evaluating the standing processes in order to implement strategies for greater effective, efficient practices with emphasis on mitigating risk● CASS Champion certification

Melbourne, Australia

Enhancing client profiles for their online machinery marketplace.● Adding text and digital content to client profiles.● Consulting with clients on long-term strategies in how to improve their online presence. ● Creating self-help and tutorial audio/videos for client use.● Solving client queries over the phone.● Creating flash advertisements / flash banners to improve client sales.● Maintaining website blog.

Dun Laoghaire, Co. Dublin

● Creating flash advertisements / flash banners.● Developing logo and stationary suite for business use.● Web interface design for clients including all flash elements & maintenance.

Dublin 8, Ireland

Temporary summer work for The Homeless Agency which is unde Dubin City Council.Duties included: ● arranging meetings ● liaising with council directors ● staff & caterers ● taking minutes ● working reception ● entering service user details into a database.

Jervis Street, Dublin 1

● Conducting telephone operated surveys with clients of a variety of businesses including telecommunications, financial and entertainment industries.● Processing feedback/complaints/queries through typing verbatim and entering data into a central database.

Dublin 1, Ireland

● Working voluntarily with Camara Education Ltd as part of an undergraduate internship programme. The duties were varied and included the following:● Design and developing a suite of teaching guides, developing promotional fliers & posters, website maintenance and development of an offline digital educational wikipedia, creating instructional graphics.

Certificate In, User Experience, 2.1

Learning: ● User Experience Design ● Interaction Design ● Usability ● Virtual Team working ● Developing Prototypes ● Team Based Learning ●.

Bachelor Of Science (Bsc), Multimedia, 2.1

Activities and Societies: ● Hillwalking Society ● Music SocietyModules Studies: ● Multimedia studies ● web design ● digital audio ● film ●.