Aiden Arnkels-Webb Email & Phone Number

Bournemouth, England, United Kingdom

Hemel Hempstead, United Kingdom

• Built DevOps principals into our MSP workflows with a key focus on iteratively improving the reliability of our Windows-centric IT platform, ensuring confidentiality, integrity and availability of business-critical.
• Created PowerBI Dashboards from SQL and REST API data sources for monitoring Service Desk, Patch Deployment and Security metrics
• Drove the development of, and regularly contributed to the knowledge base; from incident resolution steps to deep level infrastructure documentation. Initially using a combination of KB Publisher, Word documents.
• Designed, built and maintained effective performance and reliability monitoring solutions using Managed Workplace, Prometheus and Grafana; giving us heightened visibility of the health of our IT platform. This included.
• Built, deployed and maintained 100+ virtual machines running in a clustered Hyper-V environment
• Designed, built and deployed patch testing and release schedules, ensuring tested, non-breaking patches were deployed to all client sites within 1 week of release

Bournemouth, United Kingdom

• I was accountable for delivering an outstanding level of customer service on the companies First and Second line combined service desk.I joined Mouchel during a difficult period for the company and faced many.
• Reducing the time spent manually monitoring services by 87% by creating Python scripts to carry out the check processes
• Increasing first time fix rate 15% after standardising and centralising troubleshooting information in the service desk Knowledge Base
• Reduced time spent on asset data checking and submission tasks by 77% by creating a series of spreadsheets to cross reference asset data from multiple sources, flagging mismatched information and outputting correct.
• Increased IT security by moving all shared service desk passwords from plaintext stores to an encrypted password database

Salisbury, United Kingdom

• In this role I joined a team of youth workers to provide a comfortable and safe environment for children and young adults between the ages of 13-21. The county youth service has since been shut down by Wiltshire.
• Assessing the needs of young people and planning and delivering support related to areas such as health, fitness, smoking, drugs, gangs, violence, relationships and bullying.
• Befriending and supporting individuals in various settings, including outreach work.
• Mentoring, coaching and supporting individuals to facilitate personal, social and educational growth in young people as well as encouraging greater social inclusion.
• Providing a safe environment in which young people may include themselves in ongoing projects and activities.
• Providing access to instruments and sound and recording equipment.

Ringwood

• In this role I joined a small in-house IT department responsible for keeping all IT & systems running and stable for a busy and rapidly evolving contact centre.
• 1st line support of Windows XP, 7, 8, Server 2003/2008, Exchange server.
• Receiving and responding to incoming calls, and / or e-mails regarding desktop hardware and software, server & connectivity problems.
• Managing Security Permission to files and folders.
• Managing & maintaining MS SQL Databases & Server.
• Troubleshooting VOIP & SIP trunking.

Salisbury, United Kingdom

• In this role I was the sole in-house IT person, administering a Windows environment and infrastructure for a busy national CIC with special importance in confidentiality of information and network security.
• 1st, 2nd and 3rd line support of Windows XP, 7, 8, Server 2003/2008, mDaemon & Blackberry Enterprise Server
• Receiving and responding to incoming calls, and / or e-mails regarding desktop hardware and software, server & connectivity problems
• Design and Implementation of the Windows Server 2003 / 2008 infrastructure.
• Communicating with third parties to ensure the provision of any necessary technical assistance on Windows technologies.
• Configuring and managing Draytek Routers.

Managed the company website & email systems, handled all advertising & promotion, administrated payroll.

(2X A Level), Information Technology, A

Gcse

ICT DIDA - Pass, Merit, Distinction, Merit Science - A Additional Science - A Geography - A Maths - B English - C Religious Studies - C