While my time at Freshmethod was short, my time there was very involved as I lead multiple projects for clients of all sizes, both locally and interstate whilst maintaining a strong focus on ensuring the offshore & local helpdesk teams were managing BAU issues. This role saw my first heavy use of Mikrotik routing, and heavy use & regular maintenance of VMWare clustering. Whilst maintaining a heavy tech focus, I also aided the implementation of various business processes, including optimizing… Show more While my time at Freshmethod was short, my time there was very involved as I lead multiple projects for clients of all sizes, both locally and interstate whilst maintaining a strong focus on ensuring the offshore & local helpdesk teams were managing BAU issues. This role saw my first heavy use of Mikrotik routing, and heavy use & regular maintenance of VMWare clustering. Whilst maintaining a heavy tech focus, I also aided the implementation of various business processes, including optimizing existing processes. Show less

Brought on to take a senior role my main responsibilities are to provide a senior escalation point to the internal helpdesk, provide swift and concise support to VIP users for large business customers and high capacity Catholic schools, and complete project deployments as required, ranging from design, implementation, documentation, and hand-over.

Monitor & manage business systems through SCOM/SCCM infrastructureMonitor & manage backup infrastructureBe on call as required for mission critical issuesHandle escalated cases from support teams when required

Provide phone support to clients where required.Responding to service requests to meet SLA targets.Liaising with customers to diagnose and resolve issues relating to Desktop, Windows Server, and IP PBX systems.Handle service requests that are escalated from other support staff.Plan & liaise with clients, and vendors alike for migration projects.

Casually install and configure sounds systems for venues & clubs.Mix live events at various all ages venues and night clubs.Bump in portable sound equipment for specific all ages concerts.Troubleshoot any issues that may ariseMix live sets for 4 bands on a casual basis.

Provide support to students and staff across all areas (Laptop support, printing support, etc), whether it be face to face or via a Web Help Desk ticketing system.Set up new user accounts for new students and staff,Redesigning a new student portal and keep it up to date.Assist staff via ticketing system on the Intranet.Monitor 100+ printers throughout a senior and junior school.Set up for A/V equipment for presentations and assemblies.

Receive new orders via email, create the server in TC Admin Web Panel.Set up the server in regards to client requirements (Game type, modifications, slots, etc).Provide support via email, and chat programs such as MSN Messenger, and xFire.Use remote desktop to log in to the server in the datacenter to sort out other third party servers that TC Admin does not support.Be on call to most valued clients if problem arises after hours.

I was the secondary Administrator at Valhalla Studios, my duties were everything hardware and software related, and providing help desk support to senior staff.

Learnt the required skills to deal with clients to provide support.Installed computer systems and diagnosed hardware issues.Dealt with clients from all over Australia, provided support via phone, email, and Symantec PC Anywhere.