Aiden G. Email & Phone Number

Sydney, Nsw, Au

New South Wales, Australia

A crucial role maintaining the smooth operation of on-site, end-user support on ICT systems across the George Weston Foods subsidiary in New South Wales, Australia. Ensuring both active production and office environments are well-supported and efficiently managed. These support duties stretch across 7 active production sites, 3 remote sites and 1 head office location. Home to over 500 employees, contributing to an interstate ICT team. - Implemented quarterly PC Refresh Schemes initiatives- Contributed to the Windows migration on critical production workstations, ensuring minimal downtime- Acted as the primary point of contact for all end-user system faults across production sites- Conducted monthly meetings with production site leaders to prioritise workload, maintain relationships and represent the ICT operations team - Responded to critical issues including production power and network outages and worked with relevant parties to ensure minimal downtime- Maintained network switches, access points and UPS systems- Managed technology environment change requests, including submissions and fulfillment within project scope and timeframe with company architects- Acted as an escalation Point for the George Weston Foods National Service Desk on issues related to critical end-user and production infrastructure- Maintained antivirus patching for workstations, ensuring compliance within VPD targets- Managed onboarding/ offboarding for new starters across active production sites, oversaw asset management and ordering for laptops, desktops, peripherals and mobiles- Ensured all incidents and requests for work were logged, and managed within service targets

Sydney, New South Wales, Australia

Responsible for ICT diagnosis and resolution of incidents and deployment of the Archdioscse's infrastructure, hardware and systems. The role contributed to a high-performing team of six and ensured excellent customer service and continuous service improvement.- Provided frontline technical support across Archdiocesan agencies and offices, primarily based in the Sydney CBD - Ensured all incidents and requests for work were logged into the zendesk platform, and managed within service targets - Identified and escalated matters according to priority and severity to appropriate resolution points- Provided assistance with ensuring the security and resilience of network and services, and providing support during incident response- Regular diagnosis and amendment of hardware, operating system, and software faults- Creation and updates of procedures, configurations, and solution documentation- Technical training and testing of new products, acting as internal champion to technical and non technical users- Routine maintenance and management tasks- Project work and new technology roll-outs

Parramatta, New South Wales, Australia

Associated with The Australian Training Company (National Formal Traineeship)Sole technological support based within a Learning Institution at the Catholic Education Diocese of Parramatta. It furthermore involved the collaboration with the Catholic Education Diocese of Parramatta enterprise service desk to assist in 21st century projects that are designed to efficiently improve the use of technology to enhance the learning that takes part in modern-day classrooms.- Management of fleet devices such as MacBooks, Chromebooks, iPads and Windows Machines- Troubleshooting both staff and student devices- Device upgrades and repairs- Network management involving, patching between networking devices, edge, and core cabinets- Support for network printers and scanners- Support and troubleshooting for VoIP Devices- Support for Google Education Suite Applications- Creating relevant documentation and user guides for Staff and Students- Management of Service tickets and requests, processing these requests and ICT Projects

Greater Sydney Area, New South Wales, Australia

Diploma, Information Technology

Award: ICT50220-01V01

Certificate Iv, Information Technology And Networking

Award: ICT40418-01V02

Nationally Recognised Traineeship Contract Within Industry Vocation, Information Technology

Completed the New South Wales required formal training in the Information Technology traineeship vocation. Awarded Certificate.

Certificate Iii, Infomation Technology And Digital Media

Award: ICT30118-01V02

Higher School Certificate (Hsc)

Satisfactorily completed Years 11 and 12 at a New South Wales secondary school.

Certificate, Ii Construction Pathways

Award: CPC20211