Aiden Morrison

Aiden Morrison Email and Phone Number

IT Service Desk Analyst @ Norman Managed Services
Newcastle upon Tyne, GB
Aiden Morrison's Location
Newcastle Upon Tyne, England, United Kingdom, United Kingdom
About Aiden Morrison

As a Computer Science student at Northumbria University, I have become proficient in Java, Python, C#,and C++, with experience in data structures, algorithms, and both front-end and back-end developmentfrom university projects and hackathons. I excel in team environments, having contributed to successfulprojects using Agile and Scrum methodologies, where my strong communication skills and ability to build relationships were instrumental. My experience has refined my organizational, time management, and planning abilities, enabling me to effectively lead and coordinate complex projects. I am adept at problem-solving, and my leadership has fostered cohesive teamwork, driving innovative solutions and successful outcomes. I’m eager to continue building my expertise in collaborative, fast-paced settings.I am a member of the British Computing Society and the IEEE.What I Bring:- Strong Technical Foundation: Proficient in Java, Python, and C++, with a solid understanding of data structures and algorithms.- Project Experience: Engaged in multiple university projects and hackathons, developing both front-end and back-end applications.- Team Collaboration: Effective team player with experience in Agile and Scrum environments, consistently contributing to achieving project goals.I'm Eager To:- Apply my technical knowledge in real-world settings.- Collaborate with seasoned developers and learn from hands-on experiences.- Contribute to meaningful projects that push technological boundaries.Connect With Me:I am excited about the opportunity to connect with industry professionals and discuss how I can bring value to your team. Please feel free to reach out if you have advice, opportunities, or resources that could help shape my career in technology.Email: aidenm6901@gmail.comPortfolio: aiden-morrison.comCV: cv.aiden-morrison.comCredly: https://www.credly.com/users/aidenm6901

Aiden Morrison's Current Company Details
Norman Managed Services

Norman Managed Services

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IT Service Desk Analyst
Newcastle upon Tyne, GB
Employees:
16
Aiden Morrison Work Experience Details
  • Norman Managed Services
    It Service Desk Analyst
    Norman Managed Services
    Newcastle Upon Tyne, Gb
  • Northumbria Students'​ Union
    Bar Staff
    Northumbria Students'​ Union Mar 2024 - Present
    Newcastle Upon Tyne, England, United Kingdom
    • Skilled in managing high guest volumes as both a bartender and server. Efficiently serves large numbers of guests, maintaining prompt and attentive service even during peak hours. Excels at multitasking in a fast-paced environment.• Excellent customer service skills, ensuring guests feel welcome and valued. Provides exceptional service, promptly addressing guest needs and concerns to create a positive atmosphere.• Knowledgeable about beverage inventory management and ordering supplies. Monitors stock levels, places orders for supplies, and manages inventory to ensure the bar is well-stocked.• Proficient in promoting and upselling menu items and specials. Recommends drinks and menu items to guests, increasing sales and enhancing the guest experience.
  • Northumbria Students'​ Union
    Caterer
    Northumbria Students'​ Union Jun 2024 - Present
    Newcastle Upon Tyne, England, United Kingdom
  • Northumbria Students'​ Union
    Barista
    Northumbria Students'​ Union Mar 2024 - Present
    Newcastle Upon Tyne, England, United Kingdom
  • Northumbria University
    Uni Food - Brand Ambassador
    Northumbria University Nov 2024 - Present
    Newcastle Upon Tyne, England, United Kingdom
    • Promote Brand Awareness: Represent the university's food services by engaging with students through campus events, social media campaigns, and word-of-mouth to increase awareness and interest in dining options.• Event Planning and Participation: Organize and participate in food tastings, themed events, or pop-up stands to showcase new menu items or special dining promotions to the student body.• Feedback Collection: Act as a liaison between students and the university’s dining services by gathering feedback on food quality, service satisfaction, and potential areas for improvement.• Content Creation: Develop and share engaging content such as photos, videos, and posts for social media platforms to highlight food offerings, deals, or behind-the-scenes insights.• Network and Collaborate: Partner with other student organizations and campus initiatives to create joint events or campaigns that integrate dining services into broader campus life experiences.
  • Northumbria University
    Event Representative
    Northumbria University Sep 2024 - Present
    Newcastle Upon Tyne, England, United Kingdom
    • Being the first point of contact for prospective students on Open Days. Acting as a tour guide and a source of information for new students. During their initial weeks of university.• Coordinated event logistics for university open days, fairs, and campus activities, ensuring smooth operations from setup to breakdown, and collaborating with teams to meet event objectives.• Engaged with event attendees as a representative of Northumbria University, providing information, answering queries, and promoting the university’s programs to enhance participant experience.• Delivered exceptional customer service, addressing attendee needs promptly and professionally, in line with Blue Arrow’s standards for high-quality client service.• Collected and analyzed event data by gathering attendee feedback, tracking participation, and preparing detailed reports to inform future event planning and strategy improvements.• Collaborated with cross-functional teams, liaising between university staff and external vendors to ensure seamless event execution and alignment with both organizational and recruitment goals.
  • Blue Arrow
    Contractor
    Blue Arrow Sep 2024 - Present
    Newcastle Upon Tyne, England, United Kingdom
    Most Recent Contract Role: Event Representative @ Northumbria UniversityMy Responsibilities:• Being the first point of contact for prospective students on Open Days. Acting as a tour guide and a source of information for new students. During their initial weeks of university.• Coordinated event logistics for university open days, fairs, and campus activities, ensuring smooth operations from setup to breakdown, and collaborating with teams to meet event objectives.• Engaged with event attendees as a representative of Northumbria University, providing information, answering queries, and promoting the university’s programs to enhance participant experience.• Delivered exceptional customer service, addressing attendee needs promptly and professionally, in line with Blue Arrow’s standards for high-quality client service.• Collected and analyzed event data by gathering attendee feedback, tracking participation, and preparing detailed reports to inform future event planning and strategy improvements.• Collaborated with cross-functional teams, liaising between university staff and external vendors to ensure seamless event execution and alignment with both organizational and recruitment goals.
  • Remotasks
    Data Annotator
    Remotasks Sep 2024 - Present
    • Label diverse data types and ensure quality through consistent review and use of annotation tools.• Prepare datasets for training and collaborate to analyse model performance and refine the annotation process.
  • Dataannotation
    Data Annotator
    Dataannotation Sep 2024 - Present
    • Contribute to the creation and refinement of annotation guidelines to enhance clarity and consistency across projects.• Conduct analysis of annotation errors to identify trends and areas for improvement, facilitating better training outcomes for AI models.
  • Academy Music Group
    Bar Staff
    Academy Music Group Dec 2023 - Sep 2024
    Newcastle Upon Tyne, England, United Kingdom
    • Skilled in managing high guest volumes as both a bartender and server. Efficiently serves large numbers of guests, maintaining prompt and attentive service even during peak hours. Excels at multitasking in a fast-paced environment.• Excellent customer service skills, ensuring guests feel welcome and valued. Provides exceptional service, promptly addressing guest needs and concerns to create a positive atmosphere.• Knowledgeable about beverage inventory management and ordering supplies. Monitors stock levels, places orders for supplies, and manages inventory to ensure the bar is well-stocked.• Proficient in promoting and upselling menu items and specials. Recommends drinks and menu items to guests, increasing sales and enhancing the guest experience.
  • Teleperformance
    Customer Service Specialist
    Teleperformance Jan 2020 - Sep 2020
    Gateshead, England, United Kingdom
    • Proficient in handling a high volume of customer interactions effectively and professionally, ensuring each customer receives personalized assistance and timely resolution of inquiries. • Skilled in utilizing Teleperformance's customer service platforms and tools to optimize efficiency and accuracy in resolving customer issues and processing requests. • Committed to maintaining Teleperformance's service standards by consistently delivering exceptional customer experiences, and fostering customer loyalty and satisfaction. • Experienced in navigating complex customer service scenarios with empathy and patience, adept at de-escalating situations and finding mutually beneficial solutions for customers and the company.

Aiden Morrison Education Details

Frequently Asked Questions about Aiden Morrison

What company does Aiden Morrison work for?

Aiden Morrison works for Norman Managed Services

What is Aiden Morrison's role at the current company?

Aiden Morrison's current role is IT Service Desk Analyst.

What schools did Aiden Morrison attend?

Aiden Morrison attended Northumbria University, Teesside University, South Tyneside College, Gateshead College, South Tyneside College, South Tyneside College.

Who are Aiden Morrison's colleagues?

Aiden Morrison's colleagues are Myat Thiri Khant, Mohanraj Muthumanickam, Matt Hughes, Daniel Miller, Chloe Romanus, Mohanraj Muthumanickam, Sarim Mumtaz.

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