At Amplifi Capital, I am a customer relations specialist and a dementia friend, who handles complex and sensitive complaints from vulnerable customers. I have over two years of experience in the financial sector, working in collections and customer service roles. I have developed skills in customer follow-up, mental health first aid, and empathy, which enable me to deliver exceptional customer experience and satisfaction. I am passionate about supporting customers who face financial hardship, mental health challenges, or cognitive impairment, and empowering them to achieve their financial goals. I am always looking for opportunities to learn new skills and collaborate with diverse teams.