Aiden Blanchard Email & Phone Number

Atlanta, Ga, Us

Atlanta, Georgia, United States

Coordinates with employees and vendors to investigate, identify, and resolve cybersecurity related service desk ticketsCompleted new technician onboard training 2 months ahead of schedule and quickly became team’s subject matter expert on email security filtering models and rules.Monitors activity logs and system alerts for security incidents and perform incident response actions.Created Incident Response Playbook based on industry best practices to standardize investigation process for cybersecurity log and system alerts which will streamline response time.Assists employees with analyzing suspicious emails, files, links, or softwareHelped educate 127 employees with determining if emails, attachments or websites are legitimate and safe to open. Proposed project and initiated research on methods to automate many of these common employee spam email questions which will further decrease manually processed HelpDesk ticket volume by over 56%.Analyzes cybersecurity related HelpDesk ticket trends then propose/implement methods in new HelpDesk system to streamline or automate responsesValidated and released 59 emails erroneously held as phishing. Proposed and tested “self-help” release method for these erroneously held emails which will reduce HelpDesk ticket requests by 21%.Assesses effectiveness of email security filter rules then propose/implement increased controls to reduce spam and phishing attemptsLed project to analyze additional email filtering tool coverage, determined no significant increased security advantage, and recommended against renewal for $30K/year savings.Performs other duties as required or assigned which are reasonably within the scope of the duties in this job classificationExpanded penetration test tool scope to include include new device subnets, identified network blocks preventing visibility, then coordinated with network team to resolve discrepancies to enable enterprise-wide visibility of risks to organizational assets.

Bachelor Of Applied Science - Basc, Computer Science, Junior

Activities and Societies: GSU Cyber Security Club

High School Diploma