Aliva is a wholly owned private IT sales and managed services business in Milton. It prides itself in being a local institution which has continued and adapted over 18 years of technology changes. In it's humble beginnings as the only authorised Panasonic Toughbook repair company, it pivoted into IT procurement and then into Managed IT Services. In my role at Aliva I act in many capacities including: • Delivering vCIO services such as Annual IT Budgets to clients, Technology… Show more Aliva is a wholly owned private IT sales and managed services business in Milton. It prides itself in being a local institution which has continued and adapted over 18 years of technology changes. In it's humble beginnings as the only authorised Panasonic Toughbook repair company, it pivoted into IT procurement and then into Managed IT Services. In my role at Aliva I act in many capacities including: • Delivering vCIO services such as Annual IT Budgets to clients, Technology Roadmaps, Initiative Kick-offs, IT best practice audits and reports, and tech stack reviews• Delivering Presales tasks internally and externally such as: Assisting the Sales Team with technical information about products, licensing and client-product suitability. Assisting Account Managers with initiative discovery, requirements gathering, operational requirements, and solution architecture.• Delivering Project Architecture tasks internally and externally such as: Writing statement of works, project briefs, technical implementation guides, internal and client kick-off meetings, statement of works and proposal technical reviews from other architects, and client workshops and document delivery. • Senior Technical Escalation: Supporting internal teams such as the helpdesk with issues that need additional technical review, reviewing technical changes, supporting internal technical initiatives, implementing internal technologies and more. • Member of the Leadership Meetings: Providing information and advice in leadership meetings around the internal processes, owning process improvement activities, adding insight to the team from the view of the technical teams, and taking business issues raised by teams into the leadership meetings. Show less

Rivercity Solutions provides unique, innovative IT solutions to niche clients across many industries. I've designed and implemented many different types of solutions, from long range wireless networks, entire network overhauls, replacement server infrastructure, building windows environments for software deployments and change management upon introduction of new systems.My role required the following skills:• Project scoping• Project planning• Project implementation•… Show more Rivercity Solutions provides unique, innovative IT solutions to niche clients across many industries. I've designed and implemented many different types of solutions, from long range wireless networks, entire network overhauls, replacement server infrastructure, building windows environments for software deployments and change management upon introduction of new systems.My role required the following skills:• Project scoping• Project planning• Project implementation• Solution Support design and documentation• Solution Maintenance design, documentation and monitoring• Client engagement• Stakeholder training and engagement• Vendor management, training, and engagement• Championing technical solutions inside client businesses• Process design and improvement• Business operations development• Leadership Team member Show less

• Administration of users permissions through Active Directory• Administration of PC and Laptop permissions through Group Policy• User administration for cloud systems such as Microsoft's 360 portal, Seek's advertiser portal (of over 40 recruiters and 8 branches), Learning Seat and Red Oxygen•Systems Development and Management• Project Analysis and Support• Technical Support for Workstations, Servers, Mobile devices, IP Telephony systems, Printers and more• Implementation… Show more • Administration of users permissions through Active Directory• Administration of PC and Laptop permissions through Group Policy• User administration for cloud systems such as Microsoft's 360 portal, Seek's advertiser portal (of over 40 recruiters and 8 branches), Learning Seat and Red Oxygen•Systems Development and Management• Project Analysis and Support• Technical Support for Workstations, Servers, Mobile devices, IP Telephony systems, Printers and more• Implementation and management of Support Systems• Development and Implementation of Stock Systems• Development and Implementation of Information Systems• Client Management and Relations• Brand Management through Social Networks• Development and Management of Audit Systems and Processes Show less

• 1st tier Customer Support using Remote Support Software • First Call Resolutions• Client Relationship Management• Process Documentation and Audit• Internal Information Systems Management and Administration

• Create and follow a Security Audit• Restore database backups to Virtual Machines• Information Processing• Report Generation

• Client Data Audit• Database Transformation and Import into Local Format• Database Processing• Auditing of Processed Information• Internal Documentation Management and Auditing