Introduction to General Engineering

• Flexible AI-enabled Mechatronic Systems Lab (FAMS) @ NYU• Developing a virtual project managing application to streamline team-based workflows.• Creating and training multiple machine learning models and algorithms for advanced natural language processing applications.

• Handled Tier 1 help desk escalations through tickets or phone; Followed up on outstanding requests andensure timely resolution.• Provided day-to-day support and troubleshooting of IT – related issues; Supported users with little to notechnical know-how.

• Assisted the development of scalable machine learning algorithms for market deployment in South Korea.• Utilized the Python pandas library to manipulate large data sets in for more efficient model training.• Conducted research and pitched multiple digital marketing strategies on deploying artificial intelligence assisted machines in grocery stores, leading to increased sales uplift.