Aidin D. Email & Phone Number

United States

As a Customer Success Manager in the Education Technology (EdTech) industry, I am dedicated to proactively reaching out to customers to ensure their satisfaction, enable adoption of key features, conduct business reviews, and identify opportunities for upselling and cross-selling. My experience in account management, training, and implementation has given.

Flagstaff, Arizona, United States

• Developed institutional policies and procedures with International Admissions, University Advising, student accounts, and academic colleges to support the international student/scholar experience including sponsored.
• Maintained and updated data integrity using government’s SEVIS records, Sunapsis, and university CRM i.e. Peoplesoft and Salesforce.
• Advised 1,400+ international students on visa and immigration regulations, compliance, university policies, and cultural integration.
• Fostered working relationships with government and partner institutions on immigration requirements, legislative updates, and their impacts to ensure that institutional departments and staff members provided efficient.
• Led programming experiences: orientation, cultural excursions, new student transition support, and educational presentations.
• Promoted student success by providing support and timely communication on full-time enrollment, reduced course load, work authorization (OPT, CPT, on-campus), issuing I-20s, terminations and violations, and program.

Remote

• Generated outbound leads and handled inbound leads for the company’s 8-Week Tech Sales Training and Corporate Partnership Program.
• Qualified and developed a robust IT sales pipeline for RE:WORK’s spectrum of programming.
• Work closely with Sales and Marketing teams to develop regular strategic plans to meet the company’s monthly, quarterly, and annual goals.
• Maintained and updated prospect records in our CRM to ensure accurate reports, scheduled sales calls, and conducted demos.
• Communicated and identified areas of improvement in the overall technology sales process using Zoom, SLACK, and GSuite.

Baku, Azerbaijan & Ankara, Turkey

• Baku, Azerbaijan (Aug. 2016 - Aug. 2018)-Ankara, Turkey (Aug. 2012 - Aug. 2016)
• Established and oversaw the operation of Persian and Turkish Flagship centers at Azerbaijan University of Languages and Ankara University.
• Directed and facilitated living arrangements for American students by selecting, training, and assigning host-families and language partners.
• Led pre-departure and in-country orientation sessions for students on safety, the university, transportation, and program requirements.
• Planned and executed weekly academic and cultural events, excursions, and coordinated travel for students and visitors.
• Researched and negotiated contracts with vendors and suppliers for event and program logistics while staying within program budgets.

San Francisco, California, United States

• Instructed and developed lesson plans in Farsi, Dari, and English to individuals and groups.
• Applied intensive and unique teaching technique, improving conversational skills of business professionals.
• Assisted in training new instructors and conducted level assessment for incoming students.
• Collaborated with a diverse and international group of instructors and students.

San Francisco Bay Area

• Instruct Farsi and Tajik to individuals and groups.
• Design curricula for students from diverse backgrounds.
• Set goals to improve conversational and written skills for students in all levels.
• Adapt and facilitate long-distance and online instruction (via webcasting services).

San Francisco, California, United States

• Provided exceptional customer service to a diverse clientele from initial onboarding stages through completion of product cycle ensuring overall customer satisfaction.
• Attended travel fairs and trade shows nationwide representing the travel agency to promote tourism itineraries and products.
• Researched and identified new business partners via web marketing and networking websites to contribute to the client referral network.
• Managed a pool of potential referral clients by coordinating meetings with prospects, delivering presentations, and distributing newsletters.
• Scouted location sites in Hawaii to identify and create partnerships for implementation of the faculty led ‘Green MBA Program.’
• Maintained and organized website updates resulting in an annual 30% increase in website traffic.

B.A, International Development Studies

Education record