• Developed and implemented strategies to increase sales and revenue, while identifying areas for cost reduction and addressing inefficiencies.• Set and achieved KPIs related to student enrollment, retention, and satisfaction, optimizing profitability and controlling costs.• Led and motivated a team of teachers and administrative staff, ensuring high performance, cost-effective resource management, and productivity improvement.• Managed daily branch operations, including scheduling, resource allocation, and facilities management, to maximize efficiency and minimize wastage.• Fostered strong relationships with parents, students, and the local community, driving business growth while implementing risk mitigation measures.• Conducted market analysis to identify growth opportunities, assess competitor activity, and optimize cost control and revenue strategies.• Ensured compliance with company policies and quality standards, focusing on risk management and financial stability.• Oversee inventory management of books and materials, performing regular checks to prevent loss.• Managed teacher schedules, handled disciplinary actions, and ensured lesson plans were prepared and adhered to.• Planned and executed successful company events, contributing to brand growth and community engagement.• Handled cash management, ensuring timely deposits of amounts exceeding RM400.• Managed procurement of stationery and supplies to ensure smooth branch operations.• Led the recruitment and hiring process for new teachers and administrative staff.

• Managing correspondence: This includes processing incoming and outgoing contacts with instructors and parents, such as emails, letters, and phone calls.• Scheduling appointments and meetings: This includes monitoring the executives' calendars and scheduling meetings and appointments based on their availability by using Google Calender.• Keeping records: This entails keeping track of key papers, files, and records and ensuring that they are preserved safely and conveniently accessible when needed by using Google Sheet.• Organizing and managing events: This entails creating and coordinating mini programs for students' academic improvement, such as the Smart Sifir Program.• Overseeing staff: This includes managing and overseeing administrative support personnel such as receptionists and administrative assistants to ensure the activity of the staff or teachers are on the track (e.g reinforcement method). • Conducted interviews with potential candidates to assess their qualifications and suitability for various positions within the organization (e.g personality test, job performance).

• Customer greeting and aid customers with purchases• Providing exceptional customer service and addressing any customer complaints or issues.• Stocking shelves, organizing items, and keeping the store clean and organized.• Receiving and processing new merchandise delivery by using Google Sheet.• Assisting in the creation and setup of visual displays to highlight items• Assisting with inventory management, including frequent stock inspections and precise record keeping by using Google Sheet.• Processing sales transactions, including cash and credit card transactions by using Shopify apps.• Educating clients about products and assisting them in making educated purchasing decisions• Collaborating with team members to meet sales goals while maintaining a good work environment.