Ahmad I Fais. Pmp®,Itil® Email & Phone Number

Raleigh-Durham, North Carolina Area

• Managing the portfolio of 200+ experienced software professionals globally for a Leading healthcare literature product ($100M). Continue to maintain portfolio profitability above and beyond the organization's targets.
• Strategically improved software delivery process – as a result, improved team productivity by ~40% and introduced to maintain On Time Delivery (OTD) 100% (with zero client escalation).
• Introduced and headed the Portfolio Management Office with key client… Show more
• Introduced and headed the Portfolio Management Office with key client stakeholders to ensure business goals are met, creatively resolving challenges on time.
• Instrumental in introducing a product roadmap focused on future markets.
• Heading the Portfolio Steering Committee to direct and guide teams while proactively assessing risks.

London, United Kingdom

• New Telecommunication accounts in Europe been onboard and stabilized the operations and delivery.
• Identified and resolved operational challenges (such as ~$1 million Unbilled invoices – pending over 3 Qtr’s, Revenue/Margin leakage and Implemented Process)
• Reviewed and approved all PNL and SOWs within the accounts
• Identified and rectified delivery challenges with ASM and Development projects.
• Headed and submitted RFP responses within the accounts
• Cross-sell/created… Show more

London, UK

• End to End Project Delivery while adhering to Leading Telecom customer Project Delivery Lifecycle (VPDL) and act as Customer Project/Programme Manager with zero escalations
• End to End Project delivery with more than 5 integrations (multi-vendor engagement)
• Manage and own Risk, Assumptions, Issues and Dependencies (RAID)
• Streamlined delivery process and On-time delivery with minimum defect rate, reducing defect density and zero defect slippage; introduced for the first time… Show more
• Streamlined delivery process and On-time delivery with minimum defect rate, reducing defect density and zero defect slippage; introduced for the first time within the Programme and continue with improved quality
• Single point of Contact to Review/ Coordinate/ communicate with all Customer stakeholders and Virtusa teams. And manage effectively & efficiently to achieve required objectives/Service Level Agreements

Colombo, Sri Lanka

Initiate, Plan, develop and manage large/strategic Programs (Multimillion programs for a leading banking customer): - Identify customer expectations and business goals to align the program to deliver the best business value.- Define and review the most efficient project/program governance model to manage and negotiate the challenging stakeholder.

Colombo, Sri Lanka

- Introduced and maintained new processes and optimized the existing processes, which govern the organizational activities and the delivery function – Achieved CMMi Level 5.- Project Execution and Estimation Validation.- On time delivery with minimum Defect Rate (Zero SLA Violation and Zero Client Escalation).- Delivery related risk and issue management..

Role: Onsite PM and Lead ImplementerDomain: TelecomFixed Line Telephones /GSM Mobile /Internet including VOIP & WiMAX /Inventory & Stock/Point of Sale/Billing & Rating process.Exposure and best practices: ISO and CMMi standards.Achievement: Ref Letter from Foreign Client, appreciation for excellent performance and quality service.

Head of eCommerce and Web Applications at Abans Group.

Colombo, Sri Lanka

Project Manager - Handled the Following Customers:1. Sri Lankan Airlines 2. Caltex 3. Central Bank of Sri Lanka4. Abans Ltd5. Fonterra

Bsc, Computing & Information Systems

Csa, Bpm, 80

Schooling, Primary & Secondary Education