Ahmad I Fais. Pmp®,Itil® Email & Phone Number

Raleigh-Durham, North Carolina Area

• Managing the portfolio of 200+ experienced software professionals globally for a Leading healthcare literature product ($100M). Continue to maintain portfolio profitability above and beyond the organization's targets. • Strategically improved software delivery process – as a result, improved team productivity by ~40% and introduced to maintain On Time Delivery (OTD) 100% (with zero client escalation). • Introduced and headed the Portfolio Management Office with key client… Show more • Managing the portfolio of 200+ experienced software professionals globally for a Leading healthcare literature product ($100M). Continue to maintain portfolio profitability above and beyond the organization's targets. • Strategically improved software delivery process – as a result, improved team productivity by ~40% and introduced to maintain On Time Delivery (OTD) 100% (with zero client escalation). • Introduced and headed the Portfolio Management Office with key client stakeholders to ensure business goals are met, creatively resolving challenges on time.• Instrumental in introducing a product roadmap focused on future markets.• Heading the Portfolio Steering Committee to direct and guide teams while proactively assessing risks.• Governing key projects and programs simultaneously, utilizing data-driven decision-making to achieve collective success. Show less

London, United Kingdom

• New Telecommunication accounts in Europe been onboard and stabilized the operations and delivery. • Identified and resolved operational challenges (such as ~$1 million Unbilled invoices – pending over 3 Qtr’s, Revenue/Margin leakage and Implemented Process)• Reviewed and approved all PNL and SOWs within the accounts• Identified and rectified delivery challenges with ASM and Development projects. • Headed and submitted RFP responses within the accounts• Cross-sell/created… Show more • New Telecommunication accounts in Europe been onboard and stabilized the operations and delivery. • Identified and resolved operational challenges (such as ~$1 million Unbilled invoices – pending over 3 Qtr’s, Revenue/Margin leakage and Implemented Process)• Reviewed and approved all PNL and SOWs within the accounts• Identified and rectified delivery challenges with ASM and Development projects. • Headed and submitted RFP responses within the accounts• Cross-sell/created opportunities within the account • Built relationships with senior stakeholders • Client Escalation management Show less

London, Uk

• End to End Project Delivery while adhering to Leading Telecom customer Project Delivery Lifecycle (VPDL) and act as Customer Project/Programme Manager with zero escalations• End to End Project delivery with more than 5 integrations (multi-vendor engagement)• Manage and own Risk, Assumptions, Issues and Dependencies (RAID) • Streamlined delivery process and On-time delivery with minimum defect rate, reducing defect density and zero defect slippage; introduced for the first time… Show more • End to End Project Delivery while adhering to Leading Telecom customer Project Delivery Lifecycle (VPDL) and act as Customer Project/Programme Manager with zero escalations• End to End Project delivery with more than 5 integrations (multi-vendor engagement)• Manage and own Risk, Assumptions, Issues and Dependencies (RAID) • Streamlined delivery process and On-time delivery with minimum defect rate, reducing defect density and zero defect slippage; introduced for the first time within the Programme and continue with improved quality • Single point of Contact to Review/ Coordinate/ communicate with all Customer stakeholders and Virtusa teams. And manage effectively & efficiently to achieve required objectives/Service Level Agreements• Responsible to obtain security approval for the applications • Manage End to End large user migration projects• Stakeholder Management and People management • Streamlined new change control board and manage the change control board• Streamlined all new demands from Customer and 3rd party integration systems into Virtusa• Responsible and final reviewer of Proposals/SOWs/Account growth Show less

Colombo, Sri Lanka

Initiate, Plan, develop and manage large/strategic Programs (Multimillion programs for a leading banking customer): - Identify customer expectations and business goals to align the program to deliver the best business value.- Define and review the most efficient project/program governance model to manage and negotiate the challenging stakeholder expectations (zero client escalation).- Continuously monitor and take the right decisions to avoid scope creep and show stoppers; managing… Show more Initiate, Plan, develop and manage large/strategic Programs (Multimillion programs for a leading banking customer): - Identify customer expectations and business goals to align the program to deliver the best business value.- Define and review the most efficient project/program governance model to manage and negotiate the challenging stakeholder expectations (zero client escalation).- Continuously monitor and take the right decisions to avoid scope creep and show stoppers; managing transparent change control board to maintain the win-win situation.- Review all plans at regular intervals to ensure all milestones are delivered in a timely manner (On-time delivery without schedule variance and zero SLA violations).- Continuously identify, prioritize and manage program level risks by developing strategies and controls to mitigate the same.- While creating a friendly work environment, managing and providing guidance for medium to large team – Zero attrition for continues quarters.- Managing and maintaining financial constraints to improve the profitability of the Program. Show less

Colombo, Sri Lanka

- Introduced and maintained new processes and optimized the existing processes, which govern the organizational activities and the delivery function – Achieved CMMi Level 5.- Project Execution and Estimation Validation.- On time delivery with minimum Defect Rate (Zero SLA Violation and Zero Client Escalation).- Delivery related risk and issue management.- Stakeholder Management and People management - Managed multiple projects across the segment- Capacity planning and… Show more - Introduced and maintained new processes and optimized the existing processes, which govern the organizational activities and the delivery function – Achieved CMMi Level 5.- Project Execution and Estimation Validation.- On time delivery with minimum Defect Rate (Zero SLA Violation and Zero Client Escalation).- Delivery related risk and issue management.- Stakeholder Management and People management - Managed multiple projects across the segment- Capacity planning and resource management (Most profitable Project in the account with over 80% Project Margin).- Defined guidelines, time requirements, team structures to execute the project- Contributed towards the Solution, Requirement, Design, and Estimation. Show less

Role: Onsite PM and Lead ImplementerDomain: TelecomFixed Line Telephones /GSM Mobile /Internet including VOIP & WiMAX /Inventory & Stock/Point of Sale/Billing & Rating process.Exposure and best practices: ISO and CMMi standards.Achievement: Ref Letter from Foreign Client, appreciation for excellent performance and quality service.

Head of eCommerce and Web Applications at Abans Group.

Colombo, Sri Lanka

Project Manager - Handled the Following Customers:1. Sri Lankan Airlines 2. Caltex 3. Central Bank of Sri Lanka4. Abans Ltd5. Fonterra

Bsc, Computing & Information Systems

Csa, Bpm, 80

Schooling, Primary & Secondary Education