Alicia Feliciano Email & Phone Number

Business/ Management Skills • Excellent leadership, customer service, interpersonal, and organizational skills• Excellent verbal and written communication skills• Detail oriented, customer focused, and a team player• Proven to be successful in handling customer issues and resolving them in a timely manner• Self-directed, works well in fast pace environments, and learns quickly• Able to multi-task, prioritize, delegate, and follow-up• Able to establish and maintain good work relations both internal and external• Able to properly operate a facility while complying with all company policies and procedures• Ensure proper customer service and maintain company standards of quality in all areasOPERATIONS• Billing/Data entry/Bookkeeping• Develop new business through direct mailings, flyers, visiting area businesses, and referrals• Filing/organizing all daily paperwork• Handle inbound/outbound calls • Responsible for ensuring fleet of 12 arrived to their destination in a timely manner• Upkept a professional image of company at all events• Perform other duties or instructions legally required by Management and report any mishaps of day-today operations to President of companyHUMAN RESOURCES• Schedule interviews with qualified candidates and follow-up via telephone and/or Correspondence• Maintain both employee and interviewee files• Maintain a positive work environment for my staff and customers• Develop work schedule for the staff and provided ongoing training• Conduct employee evaluations and report to the President.