Annia Garcia Email and Phone Number

Term/Cloud Renewals for Latin America (MX, MCA)

o Sales and Quality Expert responsible for selling and maintaining high-level LVMH customers.o Monitor/Assess calls and written correspondence by ~25 Client Advisors ~25 agents in U.S and Mexico o Verify call quality by measuring sales and serviceability, product knowledge, etiquette, objection handling, efficiency, and policy procedure adherence o Collaboration with agents' managers providing feedback and recommendations o Provide expertise and comprehensive advice on… Show more o Sales and Quality Expert responsible for selling and maintaining high-level LVMH customers.o Monitor/Assess calls and written correspondence by ~25 Client Advisors ~25 agents in U.S and Mexico o Verify call quality by measuring sales and serviceability, product knowledge, etiquette, objection handling, efficiency, and policy procedure adherence o Collaboration with agents' managers providing feedback and recommendations o Provide expertise and comprehensive advice on Sales/Quality Standards, supporting team members o Lead bi-weekly touch bases with agents reviewing their KPI/Quality performance o Perform mock calls and demonstrations for agents o Collaborate with various departments across the organization - New Hire Onboarding, Talent Acquisition Show less

o Sales and Customer Success advisor responsible for selling and maintaining high-level clients.o Provided exemplary service which helped build lasting relationships to secure new and recurring business generating over $1.1 million in annual revenue.o U.S. Bilingual and Mexico territorieso Outreach to clients, presenting new products while turning leads into saleso Exceeded over 100% of sales quota Monthly and Quarterly o Forecasted Monthly and Quarterly within… Show more o Sales and Customer Success advisor responsible for selling and maintaining high-level clients.o Provided exemplary service which helped build lasting relationships to secure new and recurring business generating over $1.1 million in annual revenue.o U.S. Bilingual and Mexico territorieso Outreach to clients, presenting new products while turning leads into saleso Exceeded over 100% of sales quota Monthly and Quarterly o Forecasted Monthly and Quarterly within 10% of day one commito Exceeded department guidelines concerning call volume, prospecting and productivity for daily/monthly metrics by averaging 120 calls and over 3:30 hours of daily talk time.o Utilized CRM system throughout the sales process to aid in information sharing with leadership.o Run creative sales and marketing campaigns in order to increase end of Quarter sales.o Clienteling- suggesting new products based on the client's previous interests using AURA wardrobing toolo Exceptional customer service ratings conducted through Voice Surveys Show less

● Led innovative projects at various stages of the process to enable continual progress towards school improvement plans– from the early-stage insights research and opportunity identification to concept validation and learning adoption.● Met Student Learning Objective goals with 90% passing.● Generated new academic opportunities through learning programs, online social tools, and mentoring staff members and parents on how to achieve students’ needs.

First Grade teacherLead Extended Day Teacher

Managed day to day operations of the school's main office

Worked with different teachers in various grade levels.