-Offered exceptional customer support by providing technical guidanceover the phone and email.-Developed and implemented strategies to improve customer satisfactionlevels.-Resolved complex technical issues with customers, including hardwareand software problems.-Performed troubleshooting of network connections, printers, server access,and other IT related issues.-Supported junior staff in troubleshooting challenging technical problems.-Conducted training sessions for new employees on the use of hardwareand software products.

•Deliver solutions by identifying problems, researching answers, guiding users through corrective steps•Educate clients, explain features, functionality of software•Setup automated test situations that explore functionality of the software to indentify issues•Write technical articles to contribute to client self-service database implementing Knowledge Centered Support standard•Provide telephone, email, remote support to clients.•Recommend changes to improve software functionality•Expand product expertise by updating job knowledge, education training, maintaining personal networks•Take on additional responsibilities, projects as needed

-Performed installation of necessary programs and software’s needed for computers that were utilized by physician and medical students -Assisted in installation or repair of technology within the facility