- Managed and optimized the system documentation processes, utilizing up-to-date knowledge management systems, and improving efficiency by 15%. - Collaborated with a team of developers to design custom business applications to enhance sales operations. - Developed and implemented data visualization dashboards, pivots, and spreadsheets to deliver actionable business insight reports and portable documents. - Created and maintained comprehensive technical documentation to support system end-users. - Reviewed Quotations and Service agreements to ensure alignment with company goals and client requirements. - Researched and Tested functional system procedures to compile informative demonstrations for prospective clients

- Implemented and maintained software systems to ensure optimal performance, security, and reliability, enhancing operational efficiency. - Provided technical support, troubleshooting complex software and network issues for end-users in the office. - Leveraged data analysis of sales and marketing data in Microsoft Excel to discover high-value assets to prioritize in campaigns. - Assisted sales and marketing team with maintaining up-todate online property listings, which increased visibility and customer engagement.

- Leveraged analytical skills and product knowledge to identify potential customers andsuccessfully convert sales for Term and Whole Life Insurance.- Utilized the M-Proposal system to tailor insurance policies based on customer data andpreferences, providing personalized solutions that meet individual needs and financialgoals.- Ensured all customer transactions were conducted ethically, strictly adhering to industrycompliance principles.- Used data protection systems to safeguard customer information, maintaining confidentialityand preventing unauthorized access.

- Provided General tech support to the Works and Procurement departments- Supported Procurement with the preparation of Tender documentations- Performed Community Data collection with the works department team- Performed Geographic Information System data collection and mapping on behalf of GIZ