Aiko Cabrera Email & Phone Number

Melbourne, Victoria, Australia

Melbourne, Victoria, Australia

Partners closely with the field sales team to better understand customer's needs, convey steps that customers can take to be successful, recommend best practices in deploying software, and align the right services to promote successful customer outcomes.

Canberra, Australian Capital Territory, Australia

Responsible for providing high quality, anticipative delivery approach. A trusted advisor, driving enablement and adoption of AUCloud’s services and ultimately deliver realised value to Government and Critical National Infrastructure customers and partners.

Canberra, Australian Capital Territory, Australia

Served as the "front door" to the CIO group division focussed on delivering digital services and solutions. Maintaned meaningful relationships with stakeholders through continuous understanding, guidance, training, and support for existing digital tools and services.Led change management for ICT initiatives and became a key advocate for users to ensure a positive end-user experience.

Melbourne, Australia

Drove revenue growth of the S&P Global Platts business by aggressively and rapidly seekingnew business footprints into different customer segments within assigned Oceania region to acquire new customer logos.S&P Global Platts is a division of S&P Global (NYSE: SPGI), which provides essential intelligence for individuals, companies and governments to make decisions with confidence. For more information, visit www.platts.com

Melbourne, Australia

Responsible for the management and growth of one of Telstra’s Strategic Accounts in Australia in collaboration with the Client Partner. Strong focus on generating new demand for emerging technologies outside of Telstra's core set of products. Cross management of virtual team members to create opportunities and to ensure consistently excellent delivery experiences. Own and manage sales governance process for all in-contract opportunities. Consistently achieve targets on revenue retention and growth, incremental sales, and customer satisfaction.

Melbourne, Australia

Joined Telstra as a graduate within their Enterprise division. Spent 6 months in each of the three rotations: Delivery Analyst - Customer Services Unit, Account Executive - Enterprise Mid Market, and Account Executive - Victorian Government. Through the experience that I gained in these rotations, I developed a real interest and passion for account management, and was asked to continue within this part of the business in a permanent position at the conclusion of the graduate program. Delivery Analyst, Customer Services Unit: Working with the Delivery Operations Manager, responsible for analysis, planning and coordination of business deliverables within the Customer Services Unit for accounts. Undertook and provide complex reporting, KPI metrics trend analysis to inform senior stakeholders on the performance of the accounts.Account Executive, Enterprise Mid Market: Responsible for day-to-day management of 25 mid-market customers. Worked closely with third party channel partners to develop a program which increased the partner attachment rate in the portfolio from 30% to 50%.Account Executive, Victorian Government: Responsible for a portfolio of $11M revenue with a notable growth and customer satisfaction target on~1100 customers in Education and Not-For-Profit organisations. Managed relationship with third party channel partners to deliver best customer outcome.

Graduate Certificate In Customer Success Management

Bachelor Of Commerce (Bcom), Accounting