Katerina Trichaki Email & Phone Number

Athens, Gr

-Handle appeals from candidates relating to malpractice decisions, coordinating with other teams from start to the final decision.-Track all appeals cases to meet standard timeframes for acknowledgement and review.-Engage with LanguageCert's regulators (primarily Ofqual) to ensure full visibility of their requirements and meet responsibilities.-Provide information and feedback to regulators as required.-Monitor communications from regulators.-Interact with regulators on notifications, data submissions, and routine reporting.-Maintain a positive relationship with regulators in support of LanguageCert's corporate objectives.-Submit weekly and monthly LanguageCert data reports to the UK Home Office.-Manage SELT Test Point change requests.-Support the Regulation & Compliance Team in managing external stakeholders and regulatory authorities.-Ensure internal compliance with regulatory requirements.-Act as a goodwill ambassador for PeopleCert, maintaining professionalism in all interactions with customers and staff.-Manage LanguageCert's risk procedure and risk register.

-set out a clear path towards excellence for all our agents in interactions with our customers-worked on the development of a Power Bi reporting tool for the evaluations, testing and launching reports to the division leading to important management information for the Division.-Trained, shadowed, supported and mentored secondee evaluators providing guidance and advice leading to evaluators who achieved reliability within a short space of time. -define our product and process training priorities for all new agents and existing agents as we become practitioners in Operations delivery to our customers

-supervising the Online exams-Helping with any issue the candidates might have and troubleshoot-clarifying the exam regulations providing best solution possible-ensuring that exams are being conducted according to PeopleCert examination Policy

Bachelor'S Degree, Social Anthropology

Activities and Societies: During my studies I have taken courses such as: -identity, diversity and multiculturalism -methods of data.

Master'S Degree, Msc Business Psychology And Human Resources Management

Activities and Societies: -mentoring, coaching and counseling in the workplace. -recruit and attract talents -business phychology.

Internship With Erasmus +, Culture And Diplomacy Sciences

Activities and Societies: -Conducting interviews with the Embassies' personnel of Berlin for cultural issues and relations with Germany.