Responsible for the day to day operations of the site. Securing staff to work weekend retreats. Assuring that buildings are clean and ready for retreat groups. Recruiting volunteers to help prepare the site for winter over multiple volunteer days. Minor facility repairs and problem solving. Reaching out to appropriate vendors when maintenance tasks were above my skill level. Provide additional kitchen support.. Collaborate with the Administrator and Director to help plan the summer program and create systems for hiring staff.

Assured compliance with the Office of Early Childhood for summer camps. Understood and upheld American Camp Association standards for accreditation. Acted as an alternate director during the summer program. Helped make decisions as part of the leadership team. Encouraged and fostered positive relationships with the camp staff, deans, and counselors. Navigated the ever changing Covid-19 guidance and created policies to reflect our position.

General site maintenance and housekeeping of retreat buildings. Assisted the site manager in various projects. Helped plan and lead the Fall and Spring Action weekends to prepare the site for winter and summer.

Lead sales and teammates within the Footwear and Clothing Departments. Set floor sets for upcoming sales and promotions. Train new hires on products and procedures. During the Covid-19 Pandemic, from March-June, I switched gears as our store closed to the public and became a distribution center. Workdays were spent searching for orders and packing them for shipment. From May-June we were able to process curbside pickup orders. My lead role was supposed to encompass Footwear and Retail Experiences, but the latter is on hold until a later unknown date.

Originally hired in softgoods(clothing and footwear), after one year with REI I was trained in action sports, frontline, customer service, order fulfillment, stocking, and banking. I teach/facilitate multiple classes/workshops; Backpacking Basics, Lightweight Backpacking, How to Pack Your Backpack, Gourmet Camp Cooking, and Hiking Basics. I was part of the inaugural REI St. Louis Campout and scheduled for each one since. As part of the Force of Nature campaign, REI's initiative to level the playing field for women in the outdoors, I began teaching the women's specific versions of the backpacking classes. I successfully promoted the co-op and brought in almost 300 new members in my first year of employment.

Manages A&D office daily operations:• Telephone reception and customer service: point person on phone communications. Responsible for answering department 800 number (and ensuring coverage when unavailable); coordinates conference calls.• Trains staff on computer applications and other office equipment.• Maintains the department library, subscriptions and professional memberships• Maintains department expense records and reconciles receipts• Assists in the organization of department events and making sure they are on the department calendar.• Coordinates the scholarship thank you letter solicitation and distribution to appropriate staff, donors and alumni.• Helps coordinate and implements direct mail pieces, which includes assisting with queries, printing and correlating.• Is the main contact person for the annual calendar contest and is responsible for the screening and organizing of photo submissions.• Helps maintain and update contact information ensuring that data entry guidelines are followed.Oversees the standard entry and tracking of all donations and pledges received by the school. Generates and mails thank you letters; coordinates hand-written thank you’s in accordance with the acknowledgment protocol; updates donor files; fields inquiries regarding gift payments, outstanding pledges, funding opportunities, and ensuring proper and timely follow-up as necessary.Assists with the production of all NOLS Annual Fund appeals, establishing effective relationships with all vendors and internal mailroom staff to ensure timeliness and quality. Collaborates with the NOLS Annual Fund Manager to identify mailing segments, design packages and produce solicitation letters and text. Coordinates bulk mailings in the department and is solely responsible for the three-segment New Grad mailing of over 7,000 pieces a year and coordinates renewal mailing.

Rations Issue: Assist with planning and executing of all aspects of issuing rations for all NOLS RM courses and special groups. Maintenance and Cleaning: Share responsibility for maintenance and cleaning of rations room and storage areas. Planning and Ordering: Assist Rations Manager with inventory and ordering of foods and supplies. Process paperwork and invoices in systematic manner. Assist schools or other departments with ordering rations and special foods. Oversee pickup of orders at local vendors. Stock food and cleaning supplies.Administrative Duties: Attend managers, and other meetings, as requested. Supervise seasonal employees. Monitor food room area for safety and health hazards. Maintain and update course and vendor files.Public Relations: Assist the public, instructors, alumni, and private agencies with food purchases. Give talks and tours on request.Budgeting and Finance: Assist Rations Manager with tracking records of purchases and sales. Use computer systems to update food costs, sales, and course expenses. Operate cash register, balance it, and make deposits.Classes: Assist with preparation of handouts and class materials. Present classes on ration planning and food identification.

Provide prompt and friendly customer service and assistance to staff, instructors, students, and public. Prepare pre-sales fishing license rosters, input sales data into fishing license computer, compile daily and monthly sales reports, and maintain accurate sales records and files. Use information from NOLS database to merge and print course name labels. Log out and issue course permit cards. Update course activity board daily. Type returned course summaries. Process, distribute, and file returned course forms and paperwork. Set out graduation packets for returning course instructor teams. Reception and telephone duties. Assist with designated projects in operations, program and logistics areas, as needed. Assist with driving course evacuations, or various tasks in outfitting and rations departments.

In this role I was responsible for staff scheduling and supervision. I collected and filed all paperwork for participants. I made sure the environment was welcoming and safe for kids age 6 months to 14 years.

During this winter season I worked in the snowboard shop. We sold soft and hard goods. Outfitted guests for snowboards, boots, and helmets.

Processed daily mail and distributed it to appropriate departments/people. Sealing and stamped bulk mailings. Distributed care packages to students.

Led campus tours for prospective students and stuffed and mailed admissions materials.

Supervised a small staff. Facilitated activities on a high and low ropes course at a summer camp.

Facilitated team-building activities on high and low rope courses at a summer camp.

Cleaning everything. We cleaned cabins and bunkrooms, bathrooms and shower houses, swept decks and dining rooms and washed a lot of dishes. We also had the opportunity to work with other parts of staff. We would help in the kitchen, maintenance, waterfront, programming, host campfires, sing songs etc.