Aileen Brown Email & Phone Number

Urmston

Job Role Work closely with the Network Resource Coordinators, Network Maintenance Managers and also with the maintenance field teams, Environmental Services Team and other framework contractors across the United Utilities workforce in order to deliver serviceability improvements across the region. This will involve extensive programs of planned intervention and improvements for non-infrastructure assets. Job Accountabilities • Ensure asset data integrity for all wastewater network installations including asset registration/deregistration processes and accurate maintenance data. • Develop, monitor and control programs of planned work within a wide geographical area which balance customer service, regulatory compliance, operational performance and financial efficiency. • Deliver, through the programs, the key regulatory requirement to significantly improve UU's serviceability performance, specifically flooding and pollution due to the failure of Wastewater network assets. Knowledge and Skills • Excellent communication and analytical skills. • Capable of planning and controlling resources to meet standards of service • Ability to use computer systems for reporting and data analysis • Ability to make quick decisions when under pressure • Ability to develop strategic (5 year) and tactical (1 year) plans

Urmston

Job Role Work closely with the Network Resource Coordinators, Network Maintenance Managers and also with the maintenance field teams, Environmental Services Team and other framework contractors across the United Utilities workforce in order to deliver serviceability improvements across the region. This will involve extensive programs of planned intervention and improvements for non-infrastructure assets. Job Accountabilities • Ensure asset data integrity for all wastewater network installations including asset registration/deregistration processes and accurate maintenance data. • Develop, monitor and control programs of planned work within a wide geographical area which balance customer service, regulatory compliance, operational performance and financial efficiency. • Deliver, through the programs, the key regulatory requirement to significantly improve UU's serviceability performance, specifically flooding and pollution due to the failure of Wastewater network assets. Knowledge and Skills • Excellent communication and analytical skills. • Capable of planning and controlling resources to meet standards of service • Ability to use computer systems for reporting and data analysis • Ability to make quick decisions when under pressure • Ability to develop strategic (5 year) and tactical (1 year) plans

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Accurately interpreted strategy to identify, and allocate customer and potential customer records to sales, with consideration to continuity of service, geography, value, and complexity of programme. Created an excel format planning schedule for teams across the country to use, using excel and date formatting Ensured all planning activity produced in line with schedule of deadlines using various office systems, including Microsoft packages, SAP and CRMCreated and maintained processes and procedures to ensure a seamless delivery of planPerformance recognized through various rewardsMarket planning, campaign management, sales budgeting, sales targeting, field sales and telesales account planning, forecasting, SAP implementation, process managementAdhered to tight schedule which was often subject to last-minute changesAccurate communication of campaign information to senior planning and sales managersResponsibility for writing and updating department proceduresCarried out data-investigations on a daily basis in order to answer queries from across the businessLogical thinking whist still being able to come up with creative solutions to problemsHigh level of attention to detail, to identify critical pieces of informationAble to work unsupervised, but with full communication across all of Market Planning and the businesTesting software and producing departmental instructions Nominated and won executive of the ¼ numerous timesNominated and won Yell Award for Customer ExcellenceNominated 3 times for Yell Gold award individuallySystems UsedSAP, C4C, CRM, BW, Geoplan and ApexMicrosoft Word, Excel, PowerPoint and AccessLotus Notes and Outlook ExpressCMT (Customer Measurement Tool) and Blue AnalyzerQualificationsChartered Institute of Marketing NVQ Level 3 – Professional Achievement in Market PlanningChartered Institute of Marketing NVQ Level 4 – Professional Achievement in Market PlanningBTEC Award in Advanced Marketing Planning