• Serves customers by helping them select products.• Drives sales through the engagement of customers, suggestive selling, and sharing product knowledge.

Account Management for Enterprise Rent-a-Car and National Car Rental •Identified, evaluated, and onboarded small to medium-sized enterprises for rental programs and personalized travel management software.•Demonstrated sustained performance by consistently surpassing monthly revenue growth objectives of 5%, skillfully employing upselling and retention techniques while overseeing a portfolio of 700+ SMBs throughout the United States, amounting to $6.5M in revenue.Sales Development Representative for Class Technologies •Implemented a rigorous daily cold calling campaign, consistently exceeding weekly targets by prospecting and vetting more than 100 leads, all while maintaining strong engagement levels with prospective clients.•Led sales initiatives, successfully establishing initial meetings with Fortune 500 executives.

•Prospected enterprise customers through various channels to drive new business opportunities and revenue growth.•Collaborated with account executives to secure sales-qualified meetings.•Maintained an accurate sales pipeline, conducting 200 cold calls per day with a 2% conversion rate formeetings with account executives.

• Led and motivated sales team, resulting in increased store revenue• Managed store operations including opening and closing procedures to ensure smooth daily operations• Mentored and trained new sales team members, enhancing their product knowledge and driving customer satisfaction

•Selected as one of the top applicants for an SDR training program, learned sales development skills including prospecting methodologies and strategies.•Assessed sales development skills by instructional coaches.•Developed an understanding of the sales tech stack and automation tools.

• Successfully assisted customers with product knowledge, exceptional customer service, and effectivesuggestive selling techniques at the Magic Kingdom location.• Consistently exceeded store sales goals and demonstrated consistent growth in responsibilities during my tenure.• Developed extensive product expertise and utilized it to deliver outstanding service to customers.

• Made 250+ dials per day on phone-banking campaign for Power the Polls

•Developed and implemented white glove services and loyalty programs for 3k members, improving customer satisfaction and loyalty.•Researched destinations, suppliers, and activities to meet customer needs, resulting in increased bookings and customer satisfaction.•Produced rich content blogs and travel guides, enhancing customer lifetime value and engagement.

•Explained the features, advantages, and benefits of the product to the prospective owners for current and future vacation needs.•Booked Timeshare Presentations for on-site sales Representative

• Performed detailed audits of cash and credit card transactions, resolving discrepancies and ensuringaccuracy• Successfully completed closing procedures by reviewing check-ins and payments, maintaining efficiency and attention to detail.• Provided exceptional customer service by welcoming and assisting guests, facilitating smooth check-inprocess and verifying reservations and identification.

• Efficiently greeted and assisted guests, ensuring smooth check-in process and verifying reservations and identification.• Collaborated with housekeeping and maintenance teams to promptly address guest requests and resolve any issues or complaints.• Conducted thorough audits to reconcile cash drop and credit card transactions and identify discrepancies.

Front desk intern at the Marriott Grande Vista Resort.

Assisted customers using product knowledge, customer service, and suggestive selling

Student Caller, participated in a targeted calling program to acquire donations for the York College Fund.

Food and Beverage Quick Service at Port Orleans Riverside Mill

• Processed guest arrivals and departures, including all necessary payments. • Provided quality customer service by answering multi-line phone, providing accurate information to callers, making reservations and relaying messages to appropriate individuals

Provide Customer Service, Advise clients or customers, Answer customer or public inquiries, Arrange merchandise display,Demonstrate goods or services, Greet customers, Sell merchandise, Use sales techniques.