Account manager for Routespring, Inc. handling the accounts for multiple clients

Corporate travel agent responsible for booking travel and handling problems that arise so that travelers have a seamless trip.Book travel according to the guidelines set by the traveler's company for in policy bookingsSolve issues for clients such as airline cancellations and changes by working with the client and the relevant providerTroubleshoot issues with the software when a problem is reportedCreate reports as requested by client companiesMaintain a process notes for a standard format of how to assist the clientsTrain new hires on how to use the systemProvide excellent customer service through professional communication with the travelers

Increased revenue from sponsorship threefold while supporting local businessesPrepares correspondence for local business and industries in the anime and science-fiction community for sponsorshipHandles issues that may arise between our sponsors and the convention either on site or in personCooperates with other members of the convention including Con-Chair, Head of Communications and Guest RelationsGenerates and verifies invoices for accuracyPerforms outreach by representing DerpyCon at partner conventions, increasing attendance sign up and potential convention sponsorsAssists with booking travel arrangements for guestsAbility to use diplomacy when interacting with nationally known guests and regarding sensitive subject in the science-fiction community

Maintained detailed and up to date knowledge about the cruise-tour product that we soldFollowed up with clients to book packagesProvided customer service by answering questions and assisting clients with checking in for their cruisePrepared and mailed promotional material to clients and prospective clientsProofread and edited brochureTabulated survey data

In the top 15 agents for sales in 2017 for club area (5 states and DC)Worked within a team environmentResearched and booked domestic and international travel: air, hotel, tour, and cruiseResponsible for monitoring, managing, and assigning travel GDS system Apollo queuesMaintained accurate records to company standardsPrepared reports after hotel and ship inspectionsPresented information in person, online, and over the phone to clients and coworkersHandled customer complaintsManaged a high volume of telephone callsKept an accurate calendar of client travel dates in order to track when payments came due, when services such as check-in could be completed, and welcoming home clients from travel

Managed both leisure travel and assisted 9 corporate clients with 70+ individuals between themIncreased productivity of the office by ensuring accuracy of reportsSupervised interns and trained new hires in the travel GDS system SabreGenerated and balanced reports using Airline Reporting Corporation (ARC) softwareProvided back up as office manager, including ordering materials and processing mailMaintained office database