Aileen Dickson Email & Phone Number

Edinburgh, Gb

Pensions & Financial Services

Edinburgh, Scotland, United Kingdom

~ Supporting the store manager with driving business forward~ Trustworthy and dependable to run the store when manager is absent~ Acting as a bridge between consultants and management and communicate any issues ~ Training new staff in the sales process, systems, and building complex itineraries~ Hitting targets and helping staff to also hit targets : leading by example~ Key skills for this role : Organisation, Time-Management, Prioritisation, Problem Solving, Customer Service, Communication, Sales

Edinburgh City, Scotland, United Kingdom

~ Leading by example : driving company strategy and specific product ranges~ Striving to hit targets individually and at store level : TTV, Income, Profit ~ Develop customer base through developing Local Store Marketing ~ Resolving issues - having difficult conversations with staff and customers~ Monthly 1-on-1's with consultants to set targets for each month and review previous months performance~ Training staff to learn destinations / systems / airfares / sales tips~ Liaise with Head Office to resolve issues, hire new staff and develop business plan~ Key skills for this role : People-Management, Patience, Organisation, Teamwork

Edinburgh City, Scotland, United Kingdom

~ Learning about the Travel Industry and the numerous systems involved in carrying out the role~ Learning and following a sales process to qualify the customer ~ Selling the right product for the customer and up-selling where possible~ Converting sales from walk-in, telephone and email enquiries~ Building a loyal & satisfied client base~ Building complex Round the World Itineraries working with multiple key suppliers~ Developing destination knowledge~ Key skills for this role : Attention to detail, Building rapport with customers, Organisation, Teamwork

Chumphon, Thailand

I taught English to High School students in a rural part of Thailand. It was very challenging as I had no teaching experience, no assistance and little resources. The role required organization, flexibility, planning, preparation, teaching children and teenagers, setting exams and marking. I primarily focused on speaking and listening skills.

Hawick, Scottish Borders

The role included assisting the Brand Development Manager in developing and delivering the marketing strategy for luxury knitwear products, made in Scotland. Responsibilities include production of marketing material including brochures, website maintenance, organising adverts, ordering and dispatching point-of-sale material, production of colour cards and mailshots, communication with agents and customers (UK and international), assisting with photo shoots, organising and attending trade shows, attending international business meetings, administrative duties, producing reports, organising promotional activities, developing B2B relationships.

Edinburgh City, Scotland, United Kingdom

As a Weekend Manager and Senior Sales Assistant, the job involved doing banking, supervising colleagues, assisting customers, cash handling, staff management, stock take, stock replenishment and keeping the shop clean and tidy at all times.

Edinburgh, United Kingdom

Call Centre Agent doing share dealing. It allowed me to gain knowledge of the Stock Market and develop my computer experience, using packages such as Microsoft Word and Excel. My job was entirely customer orientated and developed my aptitude with figures. Clear communication skills were vital for this role as it was telephone-based.

Ma (Hons), Business Studies, 2:1

Activities and Societies: Bedlam Theatre, Swing Dancing, Snow Sports Club, Innovative Consulting University of Edinburgh (icue) •.

Education record