It Service Desk Engineer
Current
Aug 2022 - Present
AeroLeads people directory · profile
Aileen Dolan Email & Phone Number
IT Support Engineer
at
Allianz Technology
LinkedIn matched
✓ Verified August 2026
3 data sources
Profile completeness 100%
Current company
Role
IT Support Engineer
Location
Ireland
Company size
Who is Aileen Dolan? Overview
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Quick answer
Aileen Dolan is listed as IT Support Engineer at Allianz Technology, a with 6882 employees, based in Ireland. AeroLeads shows a matched LinkedIn profile for Aileen Dolan.
Aileen Dolan previously worked as IT Service Desk Engineer at Allianz Technology and Customer Service Agent/ Order Processor at Memoryc. Aileen Dolan holds Secretarial Diploma, Medical Secretarial Plus Diploma from Pitman Training Kildare.
Company email context
Email format at Allianz Technology
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Allianz Technology
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Profile bio
About Aileen Dolan
Effective team player with a proven history of IT technical support and customer service.Adaptable problem solver with a track record of collaboration and communication.Skilled in the following applications:Active Directory, Service now,Windows MS Office 365, my Alicia, i90.Providing remote user support it support to Mac, AVC, Xenap and Citrix users.
Listed skills include Customer Service, Sales, Microsoft Office, Merchandising, and 8 others.
Current workplace
Aileen Dolan's current company
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6 roles · 22 years
Aileen Dolan work experience
A career timeline built from the work history available for this profile.
Customer Service Agent/ Order Processor
My responsibilities:- Responsible for all Customer Service interactions via Email, Phone and Online Support Systems- Positively Resolving and assuming ownership of customer issues- Handling order queries-Record keeping and accurate filing-Use of SAP Accounts -Issuing customer invoices/ refunds-Processing VAT refunds-Providing Back Up Support to other functions within the operation
Sep 2021 - Aug 2022
It Technical Support Analyst (Hewlett Packard)
My responsibilities:-Customer Support -Ticket handling /SLA- Responding to all client queries through emails/ phone calls- Oversea escalations- Managing twitter feed - New staff training- Testing and evaluating new technology Staff Focus Group Representative-liaising with service desk / department members
Jan 2018 - Sep 2021
Office Administrator
Entech Heating Contractors
My responsibilities:- Running the company reception area- Managing daily leads and assisting in generating new business - Diary management, organisation and scheduling of appointments- Preparing Customer Invoices and issuing receipts- Processing customer orders/ payments - Managing customer files- Scheduling and booking of annual boiler services- Updating records of office expenses and costs- Updating databases and spreadsheets with confidential information- Uploading Customer payments to HRI Revenue Online- Providing support to Sales/ Accounts Department- Assisting in Accounting Department - Liaising with the Engineering Department
2015 - 2017
~2 yrs
Clerical Office Assistant
Prosperous Parish Centre
My responsibilities:-Design and publication of monthly newsletter, using Microsoft Publisher-Photocopying/filing-Answering/transferring incoming calls-Handling/completion of customer orders-Handling petty cash and expenses
Feb 2015 - Nov 2015
Sales Assistant
My responsibilities:-Helping with customer queries-Stock presentation and merchandising-Customer Service-Staff training
2005 - 2008
~3 yrs
4 education records
Aileen Dolan education
Secretarial Diploma, Medical Secretarial Plus Diploma
Pitman Training Kildare
Diploma, Cloud Support Engineer Diploma With Comptia
Pitman Training
Office Administration And Ecdl, Fetac - Data Entry (Distinction), Fetac - Office Procedures, Ecdl
Interior Design Colour Consultancy Diploma, Merit
Thedesignetwork
FAQ
Frequently asked questions about Aileen Dolan
Quick answers generated from the profile data available on this page.
What company does Aileen Dolan work for?
Aileen Dolan works for Allianz Technology.
What is Aileen Dolan's role at Allianz Technology?
Aileen Dolan is listed as IT Support Engineer at Allianz Technology.
Where is Aileen Dolan based?
Aileen Dolan is based in Ireland while working with Allianz Technology.
What companies has Aileen Dolan worked for?
Aileen Dolan has worked for Allianz Technology, Memoryc, Covalen, Entech Heating Contractors, and Prosperous Parish Centre.
How can I contact Aileen Dolan?
You can use AeroLeads to view verified contact signals for Aileen Dolan at Allianz Technology, including work email, phone, and LinkedIn data when available.
What schools did Aileen Dolan attend?
Aileen Dolan holds Secretarial Diploma, Medical Secretarial Plus Diploma from Pitman Training Kildare.
What skills is Aileen Dolan known for?
Aileen Dolan is listed with skills including Customer Service, Sales, Microsoft Office, Merchandising, Retail, Time Management, Microsoft Word, and Teamwork.
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