*Develop and facilitate full ICT program of works for the establishment of new International Campuses*Facilitate Delivery Management of strategic initiatives for existing International Campuses *Budget Management for strategic initiatives for International Campuses across the ICT portfolio*Facilitate programs of work underpinning University strategy across the Technology Solutions portfolio*Key Senior Stakeholder Management across local and international campuses*Deliver strategic and operational business case management across all International Campuses

Deliver day to day portfolio and programme management tasks ensuring achievement of key objectives*Manage initiatives through the ICT portfolio in conjunction with Faculty and University strategic partners*Apply high-level change management expertise, ensuring stakeholder needs are addressed and expectations are managed*Coordinate multiple IT projects across the portfolio *Lead and promote the development of strategic working relationships within a professional practice group*Identify and manage risk relating to ICT initiatives across the portfolio

*Managing teams of Desktop support staff inclusive of workload management, task allocation and professional development.*Ensure team deliverables are met and reported across internal and external client groups.*Key Stakeholder management across business units, faculties and external clients.*Implement process improvement and foster a culture of continuous improvement.*Provide specialist advice as conduit across the ICT portfolio and faculties.*Work in conjunction with Project Managers to facilitate change management into the business.

• Ensure the consistent application and maintenance of the eSolutions standard operating environment (SOE) and escalating more complex technical matters to other specialist areas according to established procedures.• Contribute to effective and mutually beneficial client service relationships by participating in the resolution of complex business problems and account management activity.• Manage and motivate a team of eSolutions support officers to ensure effective resolution of client issues.• Further develop the technical and customer service skills of the support team.• Responsible for the end to end resolution of complex eSolutions issues affecting client outcomes.• Contribute to eSolutions policies, processes and strategies through regular interaction with relevant specialist units

* Developed, implemented and facilitated the training program in support of the implementation of ITIL and an IT Service Management system and processes.* Independently develop and contribute to the development of course objectives, session plans, user guides, self-paced learning, on-line help and other training and reference materials.*Maintain a thorough understanding of current enterprise wide IT systems and associated business services across the University in order to review current training programs and practices.* Deliver training programs as required to groups through face-to-face delivery, to individuals in a consulting role, and through electronic self-service tutorials.* Evaluate IT training effectiveness against University objectives, service standards and individual competency.* Participate and contribute in business process analysis and review meetings and ensure training materials and objectives are in line with associated business processes.* Liaise with IT Managers and Team Leaders as per operational and project requirements enhancing and ensuring complete and consistent delivery of current and/or new service/s leading to greater service level outcomes for customers.* Provide leadership to the training team as a senior trainer and provide train the trainer sessions as a system expert.

* Coordinate and deliver training and support across five separate software applications within the Global Banking & Markets group on a global level.* Accountability for the global roll out of pipeline management application, including delivery and coordination of training to approx. 500 staff within a 6 week period.* Responsible for delivering training to new and existing staff for the key Client Relationship Management system, Cognos, S-Mart and Lotus Notes.* Develop and produce all training materials and user guides to support training on all key software applications.* Provide training globally via Webex systems and remote access.* Provide business analyst support as required to ensure IT developments and training gaps are identified and minimised.

* Coordinated and managed all training courses in line with, and in support of key business deliverables.* Ensure all training conducted is within legal and defence force requirements. * Central point of contact for all training enquiries for both internal and external clients, both locally and globally.* Responsible for the coordination and management of all training courses including the purchasing and development of all training materials as well as supporting logistics. * Other duties included; responsibility for the content of the training websites and development of all marketing literature; managing registration and invoicing of all course participants and suppliers; responsible for managing individual and group training records.

* Managed a team of subject matter experts to deliver individual training streams and processes to support offshore activities.* Developed and integrated a training program to support the transition of services off-shore. * Wrote and produced training modules, guides and assessments and identified training and process gaps in individual workflows. * Developed new workflows and processes accordingly to support the new business model.* Developed and implemented the training program to support a new customer relationship management tool to the customer service centre including delivery to 220 staff. * Responsible for the management and delivery of all necessary training to over 200 sales staff inclusive of business induction and IT applications. Also the main point of contact for all commercial sales training enquiries, internal and external.* Developed and implemented training processes and wrote all supporting documentation such as training manuals as well as maintaining the sales training website.* Managed training gap analysis in line with performance reviews and business deliverables.* Provided testing support and feedback at Business Analyst level on all new sales tools prior to implementation.