Aileen Saraceno Email & Phone Number

Advocates for those who are unable to independently navigate the medical ecosystem to deliver preventative dental care for thousands of patients in the state of Florida. Achieved a 15% improvement in oral health outcomes by implementing evidence-based interventions and monitoring patient progress. Assess members and determine care eligibility based on clinical judgment, collaborating with support networks and local health organizations. Manage a caseload of 50 + members… Show more Advocates for those who are unable to independently navigate the medical ecosystem to deliver preventative dental care for thousands of patients in the state of Florida. Achieved a 15% improvement in oral health outcomes by implementing evidence-based interventions and monitoring patient progress. Assess members and determine care eligibility based on clinical judgment, collaborating with support networks and local health organizations. Manage a caseload of 50 + members ensuring timely and accurate completion of care plans and documentation. Oversee cases for optimization, improvement of HEDIS Measures and waste prevention, saving 1,800 dental hours. Conduct monthly training series fostering best practice adherence among staff. Forged strategic partnerships and effectively functioned as a liaison with Medicaid plans and community organizations, significantly augmenting accepted referral rates. Instituted an integral, comprehensive case management training program including onboarding standards and mentorship practices currently in widespread use. Synthesized data into Excel dashboards for clear reporting on program efficacy metrics. Represents DentaQuest in Community Outreach events. Show less

Championed as the lead educator for all Customer Service hires in the Miami office, successfully onboarding over one hundred new employees. Spearheaded comprehensive case management for group homes, assisted living facilities, and foster care/adoption scenarios concerning Medicaid benefits. Processed and evaluated grievances and appeals for special needs Medicaid/Medicare members effectively, according to CMS/AHCA guidelines.

Strategized and executed campaigns that educated communities on utilizing Medicaid's preventative care options, effectively reducing ER visits. Conducted telephone outreach for out-of-compliance members and scheduled appointments with community partner offices for continuity and quality of care, saving thousands of program dollars. Designed, launched, and oversaw well-attended community health equity events with tailored materials. Fostered partnerships with non-profits… Show more Strategized and executed campaigns that educated communities on utilizing Medicaid's preventative care options, effectively reducing ER visits. Conducted telephone outreach for out-of-compliance members and scheduled appointments with community partner offices for continuity and quality of care, saving thousands of program dollars. Designed, launched, and oversaw well-attended community health equity events with tailored materials. Fostered partnerships with non-profits and medical experts for a solid Medicaid network. Analyzed HEDIS scores, strategized community activities targeting opportunity areas. Directed bilingual health education seminars for diverse community audiences. Show less

Supervised Head Start Social Services program, serving 280 children in underserved communities as an Assistant Director. Managed the Performance Quality Improvement Team in the department, performing audits on social service files and executing corrective measures in line with national NCQA standards for early childhood programs. Guided and trained Social Services staff, led hiring decisions and performance evaluations. Boosted program's capacity to full of waitlist via… Show more Supervised Head Start Social Services program, serving 280 children in underserved communities as an Assistant Director. Managed the Performance Quality Improvement Team in the department, performing audits on social service files and executing corrective measures in line with national NCQA standards for early childhood programs. Guided and trained Social Services staff, led hiring decisions and performance evaluations. Boosted program's capacity to full of waitlist via successful recruitment strategies. Orchestrated the development and implementation of impact projects in collaboration with parents, generating a total of 3,000 volunteer hours. Organized and managed community health events. Show less