Aileen Torres Email & Phone Number

Grayson, Ga, Us

Atlanta, Georgia

Atlanta, Ga

Manage the quality and SLA’s of billing/collections, payroll, and employment process of internal and external hotel staff. Manage effective financial planning, record keeping, reporting, analysis and management of all financial aspects to ensure financial performance within the business unit and corporate strategies. Responsible for identifying potential issues and making recommendations that would improve financial performance. Responsible for the production of the organizational-wide “Monthly Operating Review” document. This document provides a high-level overview of the organization’s performance to the executive management team. Took a lead role in the implementation and deployment of new back office system “Avionte”. My accomplishments are listed below:÷ Created and executed automated bill process which reduced cost of 98K a year, and also increased efficiency, quality and service levels÷ Increased Quality and customer service performance; reduced error rate from 13% down to 3% within 6 months of employment, improved from 68% to 92% within 3 months, and up to 98% within 9 months.÷ Assigned as Project Manager of continuous improvement efforts for the company in the areas of customer service, billing/payroll, and field management to develop metrics and reporting tools for performance measurement. Developed KPI’s and reporting tools that have been adopted across the company and has proven to drive performance targets, identify trends and forecast based on historical data Led enterprise-wide core team to develop job classifications, outline knowledge, skills, and salary requirements for all positions within customer service; job descriptions changed across the country.÷ Created account implementation process flow, set up templates and contract management÷ Created vendor management system process and team to support elite “Starwood” propertieso Named # 1 vendor 2 consecutive years o Only vendor passed VMS audit by 100 % 6 consecutive times

VP Client Relations and Finance Operations (Contract position This position is temporary, was hired to develop relationship management and marketing strategy to help increase account growth and improve customer relationships.÷ Partner strategically with key clients to identify growth, cross-sell and retention opportunities÷ Drive account expansion and penetration utilizing wireless marketing campaigns ÷ Coordinate and influence superior customer service delivery by developing and maintaining strong intercompany relationships÷ Maintain a high level of wireless industry knowledge to effectively manage system enhancement projects÷ Managed center operations including, accounts payable, billing, collections, budget, forecast and P&L, financial reporting and analysis, workforce management, order fulfillment, E-commerce, account implementation and quality assurance to ensure center budgets and key performance indicators are met.

Technology, Mcse Certification

Associate'S Degree, Business Administration, Management And Operations