Aileen Delarosa, M.Ed. Email & Phone Number

San Antonio, Texas, United States

• Plan and organize instruction to maximize student learning.• Prepare lesson plans and teach courses based on institutional curriculum.• Modify instructional methods and strategies to meet diverse student needs.• Encourage the development of communication skills and higher order thinking skills in students.• Counsel students on academic issues and assist in problem solving of student issues.• Assist students in preparing for the QuickBooks Certification exam as well as the Entrepreneurship and Small Business Certification exam.

San Antonio, Texas, United States

Case Manager at the Lackland AFB Emergency Influx Shelter.• Assisted the Office of Refugee Resettlement (ORR) in reuniting unaccompanied minors with their sponsors in the United States. • Interviewed potential sponsors for suitability. • Collected and interpreted documents from sponsors. • Screened for human trafficking concerns. • Extensive knowledge of the UAC Portal and ORR policies. • Successfully submitted cases to Federal Field Specialists for approval.

San Antonio, Texas, United States

Case Manager at the Freeman Expo Emergency Influx Shelter. • Assisted the Office of Refugee Resettlement (ORR) in reuniting unaccompanied minors with their sponsors in the United States. • Interviewed potential sponsors for suitability. • Collected and interpreted documents from sponsors. • Screened for human trafficking concerns. • Extensive knowledge of the UAC Portal and ORR policies. • Successfully submitted cases to Federal Field Specialists for approval.

San Antonio, Texas, United States

Quality Control Lead for TEF/Job Corps.• Trained new Outreach Admissions Counselors and Area Leaders on policies and procedures, performance expectations, Job Corps application requirements and interview techniques. • Provided guidance and training to 3 Quality Control Assistants on the contract. • Filled in as an Outreach Admissions Counselor as needed. • Interviewed applicants and collected the documents required to determine eligibility for the Job Corps program. • Maintained utmost discretion when handling sensitive information. • Performed community outreach that included contacting business owners to consider a mutually beneficial partnership with the Job Corps program. • Typed drafts, memos, e-mails and prepared various weekly and monthly reports for the Director for submission to Job Corps’ Regional and National Offices. • Continued to conduct quality control of applicant folders submitted by Counselors and Area Leaders for Job Corps application requirements.

San Antonio, Texas, United States

Quality Control Assistant for TEF/Job Corps.• Worked as a temporary employee for an administrative office of the Texas Educational Foundation, Inc./Job Corps. • Performed a variety of general clerical duties such as creating Word documents, PowerPoint presentations, Excel spreadsheets, purchased and maintained office supply inventories while adhering to budgeting practices and prepared bills and reimbursements for payment by the corporate office. • Conducted quality control of applicant folders submitted by Admissions Counselors for Job Corps application requirements. • Transcribed meeting minutes and prepared them for distribution by the Program Director. • Coordinated Quarterly Training details such as preparing training materials, negotiating meeting space and sleeping room prices as well as scheduling of team bonding activities and dinners.

Master Of Education - Med, Educational/Instructional Technology, 4.0

Bachelor'S Degree In Multidisciplinary Studies, Business Administration And Management, General, 4.0

Activities and Societies: Graduated Summa Cum Laude

Associate Of Arts - Aa, Business Administration And Management, General

Activities and Societies: Member of Phi Theta Kappa

Certificate In Online Learning, Educational/Instructional Technology

Certificate In Instructional Design, Educational/Instructional Technology