Aileen Guan Email & Phone Number

Toronto, Ontario, Canada

Toronto, Canada Area

• Provide consulting services to clients on cloud computing solutions, IT architecture and operations, application performance monitoring, testing and enhancement, software and mobile application development, project.
• Evaluate current environment, compare cloud service providers and choose the best cloud option.
• Migrate to cloud service providers and provide post migration support.Application Performance Management
• Analyze website traffic data and extract patterns.
• Create performance test scripts simulating realistic user traffic.
• Execute performance tests, measure results and make recommendations to improve site performance.

Toronto, Canada Area

• Developed and delivered technical and sales training on industry leading eCommerce solutions.Training Program Development and Delivery:
• Increased workforce efficiency and product adoption by training IBM consultants and partners on latest technologies used in eCommerce industry: Clouds, WebSphere, Watson Commerce, Analytics, Docker & Microservices.
• Created and evaluated IBM product certification courses and badges which improved market adoption of IBM products.Leadership and Communication:
• Chaired Community Learning Program which delivered education seminars to the IBM sales and technical teams, partner and client community.
• Initiated new workshop training programs that generated revenue for business unit.
• Contributed feedbacks to product development and architecture review board which led to product enhancements.

Toronto, Canada Area

• e-Commerce architect, lead and project manager for many successful high profile e-Commerce site launches. Delivered on time and on budget.WebSphere Solution Design & Deployment | Performance Testing and Optimization:
• Effectively analyzed, designed and implemented global enterprise e-commerce solutions with multi-tier client server architecture that encompassed micro, server, mid-range and mainframe computers. Proven success.
• Led and managed IT teams in multimillion-dollar e-Commerce projects, delivered on time and on budget, often with limited resources, tight schedule and high pressure from clients.
• Focused on client success and fostered positive relationships with every team member, internal and external, which translated to returning clients that contributed to overall business unit success.
• Recognized as subject matter expert (SME) in enterprise architecture, infrastructure design, high availability and disaster recovery and published a Redbook and Whitepaper on the topics.
• Specialized in performance testing, optimization and maintenance of high-volume websites.Training Program Development and Delivery:

Toronto, Canada Area

• Managed and resolved critical situations by collaborating with cross functional teams. Turned troubled accounts into repeat clients by providing exceptional service and industry insights. Received the IBM Means.
• Successfully executed billable engagements and contributed to team financial plan with performance tuning, code reviews, operations support, migration projects and other deliverables.Training Program Development and.
• Created numerous re-usable assets from lessons-learned such as regression prevention and maintenance plans, site health check and monitoring strategy.

Toronto, Canada Area

• Provided level 2 and 3 client support on WebSphere Commerce and related products.Client Support:
• Provided technical assistance to customers using the WebSphere Commerce family of products (including WebSphere Application Server and DB2), from installation and configuration to integration and performance issues.
• Consistently led the team in the number of problems resolved, doing so while maintaining quality, care and attention to detail.Application Development:
• Contributed to various troubleshooting tools which was eventually incorporated into the WebSphere Commerce product.Leadership and Communication:
• Headed a 4-person sub team of junior analysts and drove team process improvements.
• Provided regular feedback to product teams and executive briefings on client cases.