Aileen Joyce Ponce Email & Phone Number

National Capital Region, Philippines

Healthcare Support Staffing, Inc., is a privately held company with national headquarters in Maitland, Florida. Launched in September 2002, HCS has quickly grown to be a leader in the healthcare employment and staffing industry. HCS has a proven history of placing talented healthcare professionals in clinical and non-clinical positions with some of the largest and most prestigious healthcare facilities including: Fortune 100 Health Plans, Mail Order Pharmacies, Medical Billing Centers, Hospitals, Laboratories, Surgery Centers, Private Practices, and many other healthcare facilities throughout the United States.The key to our success is that we hire only the best and deliver on what we promise. That is why healthcare facilities of all sizes rely on our expertise and experience in finding the very best candidates for their staffing openings. In 2007, HSS ranked among the Fastest Growing Private U.S. Companies as stated by the INC. 500 List.Our PositionsOur Areas of Non-Clinical ExpertiseInclude:Accounts Payable ClerksBilling Clerks (Medical)Bill ReviewersCollectorsCodersClaims Adjusters/ExaminersCredentialing ReviewersData Entry RepsMedical TranscriptionistsExecutive AssistantsAdministrative AssistantsFront Office AssistantsMedical SecretariesMedical ReceptionistsMedical Insurance SpecialistsMedical Records SpecialistsMedical SalesSurgery SchedulersHospital AdministratorsHealth Care ExecutivesOffice ManagersHuman ResourcesCase ManagersBilling & Coding ManagersReferral CoordinatorsAccountants (Health Care)Financial Analysts (Health Care)Medical Customer Service RepsSpecialtiesOur Areas of Clinical ExpertiseInclude:Medical AssistantsDental Assistants/HygienistsPhlebotomistsOphthalmic TechsLPN’sRN’sRN Case ManagersClinical Nurse SpecialistsNurse PractitionersPhysicians’ AssistantsRespiratory TherapistsPharmacistsPharmacy TechsPhysical TherapistsOccupational Therapists

National Capital Region, Philippines

- Answered insurance related questions but mainly processed order thru Optumrx mail delivery, process copayment, and maintained patient's accounts- Promoted as a CSR Lead and handled a team. Helped them pass their KPIs by doing call audits and coaching sessions

National Capital Region, Philippines

- Performed first party collections by making inbound and outbound calls using an automatic dialer- Maintained account information, answered customer's inquiries, and cancel accounts per request- Helped customers with money management and payment plans

National Capital Region, Philippines

- Answered product and service related questions- Maintained customer's account information- basic radio troubleshooting