Aileen Ramos, Mba, Bsn, Rn-Bc Email & Phone Number

Seattle, Washington, United States

-Triage and prioritize patient phone calls to ensure patients with critical issues receive prompt medical attention.- Coordinate care with patient and other services to ensure continuity of care and follow up. - Liaise between the patients and providers to communicate and address patient concerns.- Prepare patients for realistic expectations, address their concerns, and answer their questions regarding hospitalization.- Educate patients on pain management, smoking cessation, and proper post-surgical care such as surgical incision and edema management.

Seattle, Washington, United States

Hand Clinic and Foot and Ankle Institute-Reviewed clinic involved incident reports; provided feedback and worked with staff to develop solutions to prevent future medical errors.-Provided coaching and informal counseling for problem performance.-Conducted staff meetings with the nurses and medical assistants.-Managed staff schedule, vacation requests, and timecard.-Acted as a resource to all staff.

Ortho Trauma Clinic

- Liaise between the patients and providers to communicate and address patient concerns.- Assist providers with dressing changes and suture removal.- Triage and prioritize patient phone calls to ensure patients with critical issues receive prompt medical attention.- Prepare patients for realistic expectations, address their concerns, and answer their questions regarding hospitalization.- Educate patients on pain management, smoking cessation, and proper post-surgical care such as surgical incision and edema management.

South King District

- Liaise between the patients and providers to communicate and address patient concerns.- Triage and prioritize patient phone calls to ensure patients with critical issues receive prompt medical attention.- Prepare patients for realistic expectations, address their concerns, and answer their medical questions.- Educate patients on healthy lifestyle and disease management.

Seattle, Washington, United States

• Abstract data from electronic health records for purpose of meeting core program requirements for monitoring quality measures for Sepsis and Stroke.• Collect, analyze, and interpret data and information to support decision-making toward performance improvement. • Utilize the FOCUS-PDCA model, and facilitate process improvement teams designed to improve the quality and safety of patient care. • Identify and report variations in clinical care that require immediate action. • Participate actively on assigned standing quality and safety committees of the medical staff, patient care services, and the organization.

Greater Seattle Area

Per Diem position at Hand, Foot, and Ankle Clinic.- Liaise between the patients and providers to communicate and address patient concerns.- Assist providers with dressing changes and suture removal.- Triage and prioritize patient phone calls to ensure patients with critical issues receive prompt medical attention.- Prepare patients for realistic expectations, address their concerns, and answer their questions regarding hospitalization.- Educate patients on pain management, smoking cessation, and proper post-surgical care such as surgical incision and edema management.- Act as a consultant to the assistant nurse manager to develop guidelines for the staff, such as, standard practice for telephone triage assignments, and orientation handout to the oncoming residents and fellow.- Precept newly hired nurses, and orient nurses to efficient workflow.- As charge nurse:- Monitored clinic operations to ensure staff completes assigned tasks promptly to maintain patient and clinic flow.- Rounded on patients to ensure they receive high-quality care.- Utilized service-recovery when patients believe they received inadequate or unsatisfactory care, or when observed or informed that the patient received inadequate or unsatisfactory care.

Greater Seattle Area

Rehab Medicine, Neurology, Podiatry, Thoracic, and Vascular Clinics.- Reviewed clinic involved incident reports; provided feedback and worked with staff to developsolutions to prevent future medical errors.- Implemented a late patient protocol that standardized communication to staff and providers of patients arriving tardy.- Developed a clinic guideline to improve the charge nurse’s ability to triage walk-in patient appointments.- Created a workflow to decrease wait time for patient’s transportation need.- Developed a hand-off process that standardized and improved clinic communication for patients with multiple clinic appointments, which enhanced continuity of care and reduced patient wait time.- Participated in the hiring process and organized the orientation and training of nurses, medical assistants, and other staff.- Provided ongoing staff evaluation and performance feedback regarding job performance based on standards and expectations.- Provided coaching and informal counseling for problem performance.- Conducted staff meetings with the nurses and medical assistants.- Managed staff schedule, vacation requests, and timecard.- Acted as a resource to all staff.

Seattle, Washington

Hand, Foot, and Ankle Clinic

Planned Admit Surgery Unit- Provided high quality, post-operative care to surgical patients, including orthopedics, neurosurgical, urology, and otolaryngology.- Managed the care of 4-5 patients nightly.- Experienced preceptor who oriented new employees to the unit and assisted in developing their nursing, organizational, time-management, customer service, and conflict-resolution skills.- Experienced charge nurse, whose responsibilities include management of floor, patient assignment for following shift, being an educational resource to the unit, and resolving patient and staff complaints.

Master Of Business Administration - Mba, Healthcare Management

Bachelor'S Degree, Nursing Education