Aileen Llanes Hernandez, Pmp, Csm Email & Phone Number

Ashburn, Va

Managed IT integration projects, including billing and finance applications, between Verizon Communications systems and XO Communications systems.  Spearheaded integration project cutover activities as lead Project Manager for all billing and financial systems integration projects. Coordinated all aspects of application deployments and release management, including systems testing and user acceptance. Developed full-scale project plans, tracked milestones and deliverables, identified risks, and devised contingency plans. Managed application development projects working in blended agile/waterfall methodology utilizing SDLC methodologies; documented system processes and controls for all phases of SDLC. Communicated and conducted meetings with stakeholders and management to define goals, scope and deliverables and to facilitate kick-off meetings, status meetings, and release management meetings. Delivered capacity planning of resources, submitted budget proposals to achieve project goals, and trained personnel on systems. Managed vendor relationships during development and implementation to ensure all projects and track with no issues. Oversaw data transfer and data mapping for multiple large-scale projects including Communications Asset Tracking System migration to Verizon Communications system, Oracle financial feeds, and PeopleSoft Human Resources database. Managed bill print system transition project by analyzing, developing, testing, and deploying system from external vendor to in-house system. Trained personnel on new systems and conducted knowledge transfer on project management to Infosys personnel.

Herndon, Va

Managed IT capital projects and created one-stop-shop for several internal facing applications into single unified infrastructure, leading to easy access functioning for users within finance, legal, tax, and regulatory departments. Oversaw system requirements and software development for auditing tools, contract managements, payment application and adjustment tools. Delivered system enhancements, software updates, change requests, compliance, and production bugs for a variety of IT systems, including Cycle Audit Tool, Online Billing, Automated Audit Tool, Dispute Management Tool, Payment Application Tool and Billing Management Tool. Managed XOStats projects to upgrade multifunctional usage monitoring and service level statistics tool that collects, processes, and provides tracking and statistics for various services, network devices, and Singleview biller. Developed contract database to perform advance search of contracts, reporting, scheduling, and distributing auto-generated reports. Build internal web app applications from the ground up; managed and tracked all project development, integration, testing, and budget; application became go-to source for numerous departments. Oversaw development and project team of 15+ personnel developing in-house applications. Oversaw analysis, development, and front-end testing of software releases to ensure no delay in production delivery. Increased operational efficiency by developing, analyzing, and deploying Early Termination Liability tool supporting legal, tax, and customer experience needs to access contract data quickly and efficiently. Managed analysis, development, testing, and deployment of tax rules and update to mitigate future audit and assessments. Tracked project budgets to ensure all projects on track. Interfaced with business users, analysts, developers, and testers to communicate on project scope, priorities, and status updates.

Herndon, Va

Conducted analysis of requirements and managed system design for upcoming releases affecting 4 billing systems, including Saville, Singleview, West Billing, and Portal. Translated requirements into test plans and detailed test cases to test new functionality being promoted. Verified data, ran SQL queries, created customer test accounts, reported validation, performed troubleshooting, and documented test results. Participated in team issue resolution meetings to ensure quality and timely project deliverables. Communicated with developers and business requirements analysts to implement system functionality based on requirements and design and to ensure test results met customers’ and users’ needs. Trained personnel on all billing systems

Oversaw requirements, external design, deployment, and training for new billing system functionality that supported marketing, tax, revenue, and production units. Identified business, customers’, and users’ requirements and converted them to system requirements for Saville billing system. Gathered and documented end-user data and how new requirements impacted system. Developed solutions that functioned consistently throughout the system. Acted as liaison between customers, users, and development team to coordinate system requirements to ensure user needs and quality deliverables were met. Delivered testing team support to ensure test results met customer and user needs.

Herndon, Va

Additional IT Experience Includes: Front-End Applications Lead Analyst and Back-End Applications Analyst at AT&T Communications.