Aileen Mary J Email & Phone Number

Chennai, Tn, In

Chennai, Tamil Nadu, India

Technical Writing:- Expertise in creating clear, concise, and user-friendly technical documentation, including API/SDK, user manuals, FAQs, tutorials, and online help guides. - Adept with industry documentation standards and tools like DITA, content management system, version control systems, MS Office, and Adobe Technical Suite.- Experience in handling multiple projects simultaneously, coordinate with cross-functional teams, prioritize tasks, and meet deadlines.- Ability to perform editing, proofreading, and quality checks to ensure accuracy, consistency, and adherence to style guides.Product Marketing:- Execute successful product launches and go-to-market strategies to create compelling sales enablement collaterals.- Identify unique selling points and value propositions for products, ensuring they stand out in the market.- Proficient in creating engaging marketing collaterals like web site content, pitch decks, roadmap planning, and training videos.- Collaborate with cross-functional teams to plan and execute the onboarding experience for enhanced customer engagement. - Work closely with product managers, design teams, and engineer teams to align product readiness and releases.

Chennai, Tamil Nadu, India

Chennai, Tamil Nadu, India

- Worked as an individual contributor to develop various types of product documents- Structured, designed, and managed the entire FourKites Product Documentation Knowledge Base from scratch- Collaborated with Product Managers and the Engineering team to develop content for Requirement Specification and Product Requirement documents - Worked on a wide range of technical and functional documents, such as, User Guides, Product Specifications, FAQs, Online Helps, Flow Charts and Architecture Diagrams, and Test Case documents- Developed ad-hoc and customer-specific quick guides, one-pagers, and brochures- As the product documentation liaison, worked with the internal Training Team to prepare test questions for the online Training Materials

Chennai, Tamil Nadu, India

- Developed technical documents for various Ericsson Charging System products, which handle the prepaid and postpaid functions- Created and maintained documents, such as Installation, Upgrade, User Guides, System Administration Guides, and other documents- Managed online help for the product GUI along with the maintenance of help IDs and help sets.- Provided UX related suggestions for the product GUI- Steered the documentation review process that involves conducting peer review across different product documentation

Chennai, Tamil Nadu, India