Aileen Chen Email & Phone Number

San Francisco, California, United States

Lead to Revenue capability within the Oracle Cloud & Digital practice

San Francisco, California, United States

Part of an assessment project for a merger of equals deal for 2 water utility companies in the US. Aligned in the Customer Service Integration workstream during the planning phase to analyze their customer contact centers while supporting the IMO team.- Built & owned a comprehensive master side by side analysis spreadsheet to compare and synthesize data from the 2 merging companies- Aided in the creation of the current state assessment & high-level integration roadmap… Show more Part of an assessment project for a merger of equals deal for 2 water utility companies in the US. Aligned in the Customer Service Integration workstream during the planning phase to analyze their customer contact centers while supporting the IMO team.- Built & owned a comprehensive master side by side analysis spreadsheet to compare and synthesize data from the 2 merging companies- Aided in the creation of the current state assessment & high-level integration roadmap deliverables- Oversaw the Customer Service Integration workstream's data request logs- Responsible for communication with the clients to ensure we had the correct data we needed from them- Updated the status report, project workplan, and meeting tracker spreadsheet weeklyPart of an internal effort working on building an SAP CIS Transformation Playbook. Once completed, it will be utilized for future client proposals and will aid in the requirements gathering process.- Mapped over 2,000 requirements to 5 different business process design levels- Scrubbed & rewrote over 700 user stories- Built a comprehensive taxonomy view for all 3,000+ requirementsPart of the first phase of the Oracle Customer Experience (CX) project, the design & building of the Digital Customer Service customer portal.- Built & owned the project plan, resource plan, and Use Case Inventory spreadsheet- Built workplans & PPT decks for the 3 use cases in scope- Designed wireframes that will be used in reference to design the customer portal in Visual Builder Studio- Created, owned, and maintained issues, filters, and the progress dashboard in Jira- Acted as a bridge between the UI/UX design team and the developer team, hosted collaboration sessions- Reviewed & provided daily feedback for the customer portal's developer team via Miro Board & UI/UX inventory sheet- Created demo PPT decks & demo scripts for our recorded and live demos- Live demoed the Oracle CX customer portal to internal partners & Oracle partners Show less

San Jose, California, United States

Part of a CRM system implementation SAP Cloud for Customer (C4C) project for a large natural gas distribution company in the Northeast of the US. Participated in requirements gathering during the Align phase and supported the functional teams.- Built and maintained dashboards and filters in Jira PMO Hub- Wrote over 100 user stories and acceptance criteria for requirements- Performed quality assurance tasks across Documents of Understanding and RICEFW Inventory- Aided in the… Show more Part of a CRM system implementation SAP Cloud for Customer (C4C) project for a large natural gas distribution company in the Northeast of the US. Participated in requirements gathering during the Align phase and supported the functional teams.- Built and maintained dashboards and filters in Jira PMO Hub- Wrote over 100 user stories and acceptance criteria for requirements- Performed quality assurance tasks across Documents of Understanding and RICEFW Inventory- Aided in the creation of presentation deliverables for client meetings regarding decisions making- Took diligent client meeting minutes Show less

San Luis Obispo, California, United States

- Plan logistics, activities, and workshops for a 36-hour hackathon- Conduct research on how to host a successful virtual hackathon

San Luis Obispo, California, United States

- Represented brand and educate students about Zipcar- Increased brand awareness through the use of social media and on-campus outreach events- Winner of the university who gained the most signups during Fall ‘19

Santa Clara, California, United States

A social media marketing company providing services such as social media account management to other businesses/organizations.- Designed graphics and edited photos to be pushed onto social media platforms

Santa Clara, California, United States

- Managed the company and clients' social media accounts- Created content for clients' social media platforms- Community engagement (liking, commenting, engaging with users)- Grew social media following and interactions organically and through ad promotions

San Luis Obispo, California

A local, student self-organized program that bring people together to share a TED-like experience.- Organically grew the organization's social media following and engagement- Created content for posts across various social media platforms

San Luis Obispo, California

A professional business fraternity at California Polytechnic State University, San Luis Obispo.- Efficiently wrote meeting minutes during weekly pledge class meetings- Communicated with all committee heads to consolidate information to distribute to my pledge class of 19 people- Sent out weekly emails/newsletters to keep my pledge class up to date

San Jose, California

Student-run company at Piedmont Hills High School that sells customizable apparel.- Managed the marketing department- Presented weekly updates- Created promotional materials and launched marketing campaigns to increase brand awareness as well as advertise our philanthropic events

San Jose, California

Student-run company at Piedmont Hills High School that sells customizable apparel.- Part of a sales team that was responsible for 30% of all sales that year- Professionally communicated with customers through emails, phone, and in-person meetings- Participated in philanthropic events- Designed custom-made graphics for customers

Bachelor Of Science - Bs, Business Administration And Management, General

Activities and Societies: Alpha Kappa Psi (professional co-ed business fraternity), TEDxSanLuisObispo, SLO Hacks, Zipcar Campus Ambassador.

Education record

Activities and Societies: National Honor Society, Student Government (ASB Publicist), Insane Ink (sales team, VP of Marketing), Junior.