• Manage engagement, implementation, and delivery of technical software solutions and client services. Oversee project planning, scheduling, and resource allocation. Ensure established scope stays on track, goals and timelines are met, deliverables are communicated, and roles and responsibilities are clearly defined.• Facilitate effective communication and cross-functional collaboration between client stakeholders, project team members, product teams, marketing, and sales. Organize product training and demos to foster continuous education about our products and services. Act as a trusted advisor on product solutions, program/project management best practices, and provide guidance on operational matters. • Identify potential bottlenecks and proactively implement strategies to mitigate risks. • Manage product enhancements, translating business requirements into technical specifications to improve the product and user experience.• Maintain and communicate program and account health to executive leadership, including status reports, KPIs, finance reporting, priorities, risks, and action items. Facilitate executive business reviews to demonstrate ROI to key stakeholders, enhance partnerships, and connect on strategic goals and progress.• Identify and implement strategies to improve team efficiency and effectiveness of implementation and delivery processes.

• Responsible for managing the planning, design, implementation, testing, launch, and post-project evaluation of complex technical programs for Cisco's user conferences utilized by over 25,000 in-person attendees and over 100,000 virtual attendees.• Led and collaborated with global cross-functional teams, including developers, product managers, event managers, and marketing managers to drive the delivery of event technology solutions that included event registration, content, one-on-one meetings, surveys, reporting and analytics. • Collaborated with stakeholders to define program objectives, scope, and success criteria, ensuring alignment with organizational goals.• Developed and maintained program schedules, resource allocation plans, and budgets, ensuring programs are delivered on time and within budget.• Identified and managed program risks, issues, and dependencies, proactively taking necessary actions to mitigate potential obstacles.• Fostered effective communication and collaboration across cross-functional teams, facilitating meetings, and providing regular program updates to stakeholders.• Coordinated and prioritized tasks and deliverables, ensuring that program milestones are met, and quality standards are upheld.• Monitored program progress, tracked key performance indicators (KPIs), and prepared program status reports for senior management and stakeholders.• Led and motivated technical teams, providing guidance, support, and mentorship to drive high performance and ensure program success.• Drove continuous process improvement, identify opportunities for efficiency and effectiveness, and implemented best practices to enhance program delivery.• Led privacy compliance, ensuring privacy guidelines such as GDPR are followed for the organization and ensured Personally Identifiable Information (PII) is protected for our customers, partners, and employees.• System administrator for event management platform (RainFocus).

• Managed end-to-end event invitation and registration process for Disney Consumer Products global events.• Event system administrator and data analyst for registration and reporting systems.• Collaborated with global events and communication teams on email marketing campaigns and event communications.• Managed web development and content editing of event registration websites and HTML-based email communications.• Managed reporting and analysis of target audience and registration data.• Technical support for global users including external licensees and internal employees.• Supported event managers with onsite event strategy.

• Managed end-to-end service delivery of reporting and automation service area, focusing on developing solutions that automate business processes. • Supervised technical staff of over 25 software developers and business analysts located within the U.S., Europe, and India. Managed vendor resourcing, budget allocation, onboarding, training, contract negotiations, and RFPs.• Led project teams through requirements gathering, analysis, design, development, testing, and deployment of reporting and automation solutions via systems development life cycle.• Managed project execution activities related to software development, website development, UX designs, marketing communications (online, email, and print), brand and creative strategy, service improvement, and growth. Administered and managed project changes.• Managed budget exceeding $2M / year. Maintained finance accountability for managing forecasts, cost recovery, internal cross charges, and purchase orders.• Implemented process improvements, including strategies related to client communication, standardization, finance accountability, marketing, quality assurance, and vendor management.• Analyzed client business requirements and recommended solutions to automate manual tasks related to business processes. • Collaborated with marketing and sales to develop and present marketing presentations to varied audiences introducing the innovative solutions developed.• Utilized Salesforce.com CRM system for account and case management and SAP Business Objects for metrics reporting. Developed and presented weekly operations metrics and provided key successes and plans for improvements.• Utilized collaboration tools such as wikis, discussion forums and online project management systems to effectively manage team activities and communications.• Managed support contracts and developed SOWs and SLAs, ensuring proper support was provided within scope.

• Managed daily US web operations and global delivery of collaboration solutions. Services included internal and customer-facing websites, and solutions such as wikis and surveys. • Supervised over 25 web analysts and developers, including offshore resources in India. • Account management of over 30 global internal clients, ensuring client satisfaction of the services delivered. Managed risks, changes, delivery escalations, and resolved conflicts.• Managed website projects including requirements gathering, creative concept and design, web development, testing, launch, and maintenance of internal and customer-facing websites.• Ensured team's compliance to all Cisco processes and standards, including brand, security, and accessibility guidelines.• Provided quarterly finance and resource forecasts to properly allocate resources within budget. Managed budget exceeding $1M / year.• Processed monthly finance cross charges and provided cost recovery analysis to Operations Management.• Communicated weekly metrics reporting and delivery status to management.• Analyzed client business requirements and provided recommendations to clients on the optimal web solution for their business needs. • Utilized content management systems (EMC Documentum) and web analytics tools (Clickstream).• Mentored and trained new web analysts and developers.

Managed content and performed web development for partner extranet website. Collaborated with global IT and marketing teams on web campaigns promoting new product launches.

• Managed web content, web production, and maintenance of Cisco’s internal and customer-facing event websites. Worked with cross-functional and global teams to ensure concise and consistent content for target audiences. • Managed end-to-end process for IT projects including documentation, development, testing, and launch of online registration and reporting applications for small to large events. Provided technical assistance to global users, status reports to key stakeholders, and solutions to enhance the usability and functionality of the applications.• Collaborated with marketing teams and IT developers to meet business expectations and keep projects on schedule. • Managed the event invitation process through Cisco’s global online nomination tool. Responsible for database management and ensuring that the target audience was invited to appropriate events. • Managed and maintained the implementation of a centralized web portal for 17 Advisory Boards which accounted for $2.15M savings to Cisco. • Led the analysis, design, testing and launch of Cisco’s first global online speaker management tool, increasing the efficiency of daily work.• Provided onsite support for Cisco’s world-class events.