• Advised and consulted high net worth clients, delivered quality services to meet their needs.• Proactively sourced and developed new prospective clients to forecast and solve their problems.• Assisted in organizing high net worth client network events, helped generating presentations.• Maintained good client relationship, handled over 30+/day customer complaints and feedbacks and achieved 100% customer satisfactory.

O2O food-delivery platform company, targeting niche market in Vancouver• At the establishing stage, analyzed market trends, identified customer’s characteristics using 4P, STP, and Porter ́s Five Forces models, worked closely with other managers, constantly revised on short and long term strategic plans.• During the business development stage, actively expanded 300+ business partners, increased order volume from 0 to 200+ orders/day, designed new operation system to ensure smooth front-end and back-end service.• Later, forecasted market demand using resourcing models, designed UE tracking system to measure customer satisfactory level, redesigned employee system, improved compensation system, reduced turnover over 50%.

• Worked under Dr. Steve Heine, collaborated with project managers on studies.• Conducted research on various topics, analyzed data, generated scientific research reports. • Built data modelling, conducted regression analysis to generate results. • Debriefed participants and presented the result to large audience (groups of 600 people).

• Analyzed industrial reports and trends, made recommendations and created analytical reports. • Involved in recruitment processes, participated in selection and interview processes.• Generated headcount costs report to Finance Department, assisted on payroll processing.