- Support various HR functions, including employee onboarding, record management, and addressing HR-related inquiries.- Ensuring smooth HR operations, handling employee concerns, assisting with hiring, training, and administrative processes to maintainworkforce efficiency and satisfaction. Process leaves and terminations.- Streamlined HR documentation and record-keeping for 4,500 employees, ensuring 100% compliance with company policies andstate/federal regulations.- Managed employee licensing and certifications, ensuring all healthcare professionals maintained up-to-date credentials and compliancewith state and federal healthcare laws.

- Overseeing the scheduling of meetings, interviews, HR events, and other important appointments for the HR executives.- Handling correspondence, including emails and phone calls, directed to the HR department, ensuring communications are routed to the appropriate parties- Preparing, organizing, and maintaining HR documents and records.- Organizing and managing logistics for HR meetings and sessions. - Assisting with HR projects such as recruitment drives, training programs, and employee engagement initiatives, providing logistical and administrative support.- Keeping track of compliance with federal, state, and local employment laws and regulations.- Organizing training sessions and professional development workshops.

-Resolve customer complaints and issues promptly and effectively to ensure customer satisfaction.-Train and mentor sales advisors to handle inquiries and complaints professionally.-Supervise and lead a team of sales advisors, providing guidance, support, and feedback. -Provide coaching and training to improve employee performance.-Implement disciplinary actions when necessary and address performance issues in accordance with company policies.-Screen resumes, conduct interviews, and coordinate the hiring process from start to finish.-Facilitate new employee onboarding, including orientation, training, and paperwork completion.