Specialized management in the Colombian market- Profiling and identification of customer needs.- Aligning initial Expectations of the car buying and selling process.- Management of processes of reception and processing of documents for the purchase and sale of cars.- Deliver information to the customer about benefits and products, directing them to another area if necessary.- Update of information status of each customer via CRM platforms.- Offer and sell our… Show more Specialized management in the Colombian market- Profiling and identification of customer needs.- Aligning initial Expectations of the car buying and selling process.- Management of processes of reception and processing of documents for the purchase and sale of cars.- Deliver information to the customer about benefits and products, directing them to another area if necessary.- Update of information status of each customer via CRM platforms.- Offer and sell our financing, insurance and coverage products, as well as making the quotes for them.- Maintain constant communication with various areas of the company, regarding the journey of each client.- Being an owner and brand ambassador, so I have to transmit the mindset and experience with high quality standards to each client.- Coordination of branch agendas.- Receive inbound calls and process post-sale and post-purchase claims with a high level of customer service.- Respond and resolve Back Office cases, thus providing additional support to the area in charge.- Tracking of errors, incidents and refunds through Jira.- Support for new recruits to the team.- Track and improve daily commercial efficiency metrics and KPIs. Show less

Gestión para los mercados de Chile, Colombia y Perú

Gestión especializada para el mercado de Argentina

- Perfilamiento comercial y venta sugerida.- Responsable de la caja registradora así como de la contabilidad y cierre de la misma.- Coaching de los nuevos contratados, referente de sector.- Seguir y garantizar todos los procedimientos de seguridad laboral, seguridad e higiene alimentaria en el establecimiento.

- Asesoramiento y venta de productos alimenticios regionales.- Preparación y entrega de todos los pedidos de café y bebidas calientes con excelentes estándares y en los tiempos acordados.- Garantizar las medidas de higiene mediante la limpieza y el mantenimiento de la zona de trabajo.- Servicio de mesa, servir bebidas y comidas según los pedidos recibidos.- Gestión de pedidos, cálculo de pagos y cobro a clientes.