Ailene Chang Email & Phone Number

United States

United States

Proficiently apply project management principles to successfully execute both waterfall/predictive and adaptive/agile projects; apply the entire project lifecycle, from initiation and planning to execution, monitoring, and closure.Collaborate with internal teams and external vendors, ensuring the seamless delivery of technology environments. This effort resulted in the successful opening of an average of 30+ schools annually on a global scale.Strategically planned and executed the migration/implementations of VOIP solutions at 50+ campuses, enhancing communication efficiency and effectiveness.Demonstrating exceptional leadership in planning for transformation of siloed networks into cohesive enterprise network stack solutions across 100+ campuses in less than 6 months.Developed and continually refine intuitive dashboards, providing leadership with an at-a-glance view of each project within the IT Services Portfolio, enabling project oversight.

Irvine

Played a pivotal role in collaborative initiatives that left a lasting impact district-wide.Project Lead responsible for efforts to revamp online presence for the District and 35+ schools.Engineered a comprehensive method to facilitate live streaming of graduations for schools, encompassing the provision of equipment, training, and secure broadcasting techniques.Transformed ideas to reality by orchestrating an entire lifecycle of projects from ideation, initiation, planning, execution, and closeout.Served as the primary point of contact in the District for all website-related inquiries and requests, demonstrating exceptional problem-solving skills.

Successfully managed SharePoint Server 2007 for 11 disciplines within the College of Health & Human Services (CHHS). Spearheaded the entire lifecycle of SharePoint projects, from requirements definition to site deployment, including content population, permissions management, site customization, and training.Customized SharePoint lists to streamline various processes, including issues tracking, equipment and static IP address management, and project scheduling.Coordinated software and hardware rollouts, ensuring smooth implementation and minimal disruptions.Played a key role in revising documentation and processes to identify and implement improvements, driving efficiency and effectiveness within the organization.Provided software and hardware support to CHHS staff as needed.

Prepared training classes by Imaging/customizing systems to cater to classes utilizing VMWare, Hyper-V, Windows Server 2008 R2, and Windows XP/7 Enterprise operating systemsProvided process improvements for training class preparationPhysically moved and installed lab machines in Irvine, San Diego, Brea, and Los Angeles offices

Proficiently administered and provided comprehensive training on in-house SharePoint technologies, ensuring optimal utilization and user proficiency.Attained extensive expertise in various tools and software, including Active Directory, Exchange, CyberTrust IronMail, and Symantec System Security, contributing to a robust and secure IT infrastructure.Skillfully configured and maintained computer systems for in-house staff, guaranteeing their seamless functionality and performance.Actively participated in the successful rollout of new software and systems, ensuring a smooth transition and minimal disruptions.Provided hands-on training and support to IT staff, both in software and hardware domains, fostering a knowledgeable and efficient team.Conducted a wide range of daily responsibilities, such as systems imaging, file backups, archiving closed projects, retrieving archived files when needed, performing FTP site cleanup, creating and managing user profiles, monitoring network bandwidth usage, and troubleshooting printers, faxes, and scanners.