Ailidh Morrison Email & Phone Number

Australia

• As a Restaurant Manager at McDonald's, my main job was to oversee the efficient operation of the restaurant and ensure customer satisfaction. I was responsible for managing and motivating the restaurant team.
• Coached and mentored the management team
• Coordinated and managed the training and recruitment of staff
• Managed the safety of the restaurant, with 0 incidents and an increased awareness of safety
• Achieved store targets for quality, service, and cleanliness
• Increased positive customer reviews whilst decreasing complaints

Adelaide, South Australia, Australia

• The objective of this role was to effectively source, assess, and match candidates with suitable traineeships within the organisation's network of host employers. Responsible for managing the end-to-end recruitment.
• Identified employment opportunities in a range of industry sectors and secured new business opportunities
• Developed strategic business relationships through strong relationship networking
• Developed and executed sales outreach campaigns, building a strong pipeline of leads
• Managed relationships with existing host employers through regular client visits, consultation, and communication
• Identified client/candidate needs through consultation and tailored recruitment solutions

Sydney, New South Wales, Australia

• The main purpose of this role was to oversee and manage the team's operations and ensure the smooth delivery of support services to stakeholders. Responsibilities included coordinating team activities, setting goals.
• Managing the day-to-day operations of Business Support Services internationally, in Brisbane, Sydney, Melbourne and Adelaide, consisting of 17 employees onshore and 5 reports offshore
• Established an offshore operation, building/managing the relationship, created processes and an operating rhythm between onshore/offshore, training staff, implemented strategies and activities for quality assurance
• Consolidated and improved processes and services nationally, which resulted in a decrease in processing times, decrease in costs to the business, and an increasing quality.
• Delivered large scale business transformation projects alongside project delivery team
• Designed upcoming technology enhancements for a "Next Generation" approach including the use of Artificial IntelligenceEstablishing and maintaining an offshore operating model within the Business Support Department.

I kickstarted my career in the business industry, by completing a Certificate III Business Traineeship through ARC Group Training. During this time I was hosted to SuperConcepts, in a Business Support Team.