Ailsa Freeman Email & Phone Number

Dumfries, United Kingdom

• Responsible for all staff and resources within Customer Services Service.Job Purpose:-
• Plan, deliver and effectively lead Customer Services. This includes corporate customer strategy (customer contact, quality standards and channel shift; including Centre of Excellence for Customer Services Excellence).
• Lead on improvements associated with customer service excellence based on research, best practice, customer involvement and feedback and promoting cross sector partnership working and innovation.
• Manage a range of facilities and other resources associated with Customer Services including the Council’s Centre of Excellence for Customer Services Excellence,
• Develop and improve services to ensure that the Council delivers its priorities, strategic objectives, and meets operational and statutory obligations.
• Take responsibility for the management of the functions and services assigned.

Dumfries, United Kingdom

• Job Purpose
• To lead the corporate strategic planning, policy development and commissioning of Safe and Healthy Community services with an emphasis on Community Safety Services and improving health and wellbeing, reducing health.
• To support continuous improvement, ensuring legislative compliance and appropriate quality assurance frameworks are developed and maintainedMain Responsibilities
• To direct Community Safety / Health and Wellbeing staff within the context of Commissioning, Strategy and Quality Assurance
• To develop, implement, monitor and review Community Safety/Health and Wellbeing strategies, policies and plans including identifying priorities, outcomes and risk assessments.
• To commission the delivery of Community Safety and Joint Health and Wellbeing services at a local level including determining the high level outcomes to be achieved and allocation of budgets, in partnership with area.