Ailsa Freeman Email & Phone Number

Dumfries, United Kingdom

Responsible for all staff and resources within Customer Services Service.Job Purpose:-• Plan, deliver and effectively lead Customer Services. This includes corporate customer strategy (customer contact, quality standards and channel shift; including Centre of Excellence for Customer Services Excellence), registration of births, deaths and marriages, libraries, archives and local studies, Integration of Customer Service Centres and the Council’s Contact Centre. • Lead on improvements associated with customer service excellence based on research, best practice, customer involvement and feedback and promoting cross sector partnership working and innovation. • Manage a range of facilities and other resources associated with Customer Services including the Council’s Centre of Excellence for Customer Services Excellence,• Develop and improve services to ensure that the Council delivers its priorities, strategic objectives, and meets operational and statutory obligations.• Take responsibility for the management of the functions and services assigned.• Support transformational change and continuous improvement by positively challenging culture, systems and processes.

Dumfries, United Kingdom

Job Purpose• To lead the corporate strategic planning, policy development and commissioning of Safe and Healthy Community services with an emphasis on Community Safety Services and improving health and wellbeing, reducing health inequalities by working across a range of partners• To support continuous improvement, ensuring legislative compliance and appropriate quality assurance frameworks are developed and maintainedMain Responsibilities• To direct Community Safety / Health and Wellbeing staff within the context of Commissioning, Strategy and Quality Assurance• To develop, implement, monitor and review Community Safety/Health and Wellbeing strategies, policies and plans including identifying priorities, outcomes and risk assessments.• To commission the delivery of Community Safety and Joint Health and Wellbeing services at a local level including determining the high level outcomes to be achieved and allocation of budgets, in partnership with area staff and other local service delivery partners.• To develop, implement and maintain appropriate performance management, monitoring and reporting arrangements ensuring the recording and analysis of data comply with performance indicators• To be aware of and ensure compliance with all legislative requirements including assessing the impact of changes in legislation on service delivery, working practices, systems development, training needs, management information and reporting requirements• To manage revenue and capital budgets• To pursue and access external funding• To design and undertake consultation and survey arrangements involving all stakeholders • To develop effective partnership working arrangements at a regional and national level.• To co-ordinate external communications including marketing, media and PR activity.• To adhere to policies on Equal Opportunities, Race Relations and Disability Discrimination Act