⚡🔋🚗 Within the R&D department, writing, translating and proofreading user manuals, repair manuals, installation manuals, software manuals, with the main objective of communicating complex technical information in an understandable way to the target audience, such as customers, after-sales technicians, company personnel. Translation and localization of technical documentation, product specifications. Creation of product support content.

Working at Product Department, translate and localize technical documents, product specs, commercial papers. Determine the needs of users of technical documentation. Work with product samples and chat with product designers and developers. Work with the technical team to facilitate the use of the products and the instructions. Write or review product support content. Editing material prepared by other writers or staff. Incorporate graphics, illustrations, pictures and videos to increase users' understanding of the material. Standardize content across platforms and media. Collect user feedback to update and improve content.

Customer care specialist for Portugal. To identify the needs of customers, clarify information, investigate each problem and provide technical solutions.CRM and e-mail management.Interacting with Service Managers, Product Managers, Accounting and Shipment depts.

Content writing, Social Media management, UX strategy, audience capture, SEO (WP + Yoast/SEO), focusing to improve positioning in Google. Google Analytics.

In Company portuguese clases

Management of Finances and Social Network for Ribeirao Preto’s Office. Implementation of LEGO Education’s technology programs.

Coordination of web editors’ team for technical content maintenance of Hewlett Packard Customer Care websites for Latin America, Brazil and Caribbean. Technical documents edition, navigation, SEO, usability, remote usability tests, startup of technical support global forums in Portuguese and Spanish. Participation in global and regional projects for HP website improvement. Regular reports to the HP management in Brazil and US.

Editing Hewlett Packard Customer Care websites for Latin America, Brazil and Caribbean area. Active participation in global and regional projects for improving the content and web applications, remote usability testing, SEO, global navigation, etc. Monitoring KPI’s on customer satisfaction and site metrics in order to develop proper action plans. As technical writer (initial function), drafting, translation and proofreading of technical content for Hewlett Packard Support websites.

Spanish clases for adult people.

Online and offline projects (web / cd / dvd / graphic), animatics and advertisements in flash.

Implementation of a cost database (IBM AS400 platform). Costs of new products. Production scheduling and sales statistics.

Export documentation and analysis of documentary letters of credit in support of financial transactions with the banking network.