Ailyn S. Castillo Email and Phone Number
Passionate communications professional with a Bachelor's degree in Communications and a diverse background in content creation, data collection, customer service, and team leadership. I bring a year of experience as a content creator and editor in Venezuela, where I honed my skills in crafting engaging and impactful content.In the United States, I have gained valuable experience in data collection for a reputable buyer and reseller of refurbished phones, as well as serving as a customer service and technician at an Apple authorized service provider. As a supervisor of airport stores, I successfully led teams and ensured excellent customer experiences.Currently, I thrive as a support service agent at the airport, where I leverage my strong organizational skills, attention to detail, and customer service expertise to deliver exceptional service. Proficient in social media management, basic photo editing, and Microsoft Office, I bring a well-rounded skill set to effectively support business goals.I am known for my teamwork abilities, reliability, and honesty. Having worked with blogs and WordPress, I am comfortable navigating online platforms and creating engaging digital content.As I continue to grow professionally, I am seeking new opportunities to apply my diverse skill set, contribute to a dynamic team, and make a positive impact in the field of communications and customer service.
Amazon
View- Website:
- amazon.com
- Employees:
- 500669
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Fulfillment AssociateAmazon Oct 2021 - PresentMiami, Florida, United StatesPerform various tasks in the fulfillment process, including picking, packing, and shipping customer orders.Utilize handheld devices and warehouse management systems to track inventory and manage orders efficiently.Collaborate with team members to maintain a safe and productive work environment.Adapt quickly to changes in workflow and prioritize tasks to meet production goals. -
Support Service Agent / Baggage Claim AgentEulen America Inc. Jan 2020 - PresentMiami, Florida, United StatesSupport Service Agent: Managed the procurement, preparation, and inventory of all equipment necessary for ramp agents to perform their duties related to aircraft and passenger luggage. Maintain meticulous records of over 200 pieces of equipment, ensuring their timely return and addressing any damage or missing items. Provide detailed reports on software issues reported by employees of the airline.Implement and maintain robust security protocols for the handling and distribution of equipment, in strict adherence to airline policy.Baggage claim agent: Acknowledged passenger complaints regarding flight delays and baggage damage, accurately documenting their concerns and providing effective solutions to enhance their travel experience in compliance with company policy. Deliver vital information to passengers regarding airline policies, security measures, and general airport information to ensure that they are well-informed and prepared for their journey.Implement and uphold strict security procedures based on airport and airline norms to ensure the safety and well-being of all passengers and personnel. -
Sales Associate / SupervisorHudson Group 2018 - 2020Miami, Florida, United StatesEffectively managed a team of over 15 employees, overseeing daily operations and handling customer inquiries, complaints, and issues.Coached, trained, and disciplined employees in accordance with company expectations and rules of conduct.Authored and presented reports on store and merchandise conditions, employees, customer complaints and suggestions, and daily incidents.Designed and maintained store displays, ensuring clean and presentable merchandise.Adhered to security and safety procedures implemented by the airport and company.
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Customer Service And TechnicianArielco / Ready 2 Tek 2016 - 2017Miami, Florida, United StatesProvided exceptional customer service by greeting customers, answering inquiries, and offering product recommendations.Installed and updated software, assisted customers with their phones and computers, and performed basic troubleshooting.Prepared detailed reports for technicians, including item descriptions and client information.Maintained regular communication with clients, keeping them informed of the repair process.Coordinated invoices, payments, returns, and promotions, while explaining and implementing company policies for customers.
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Team Leader Of Data CollectionSaco Corp Llc 2015 - 2016Miami, Florida, United StatesRecorded data of an average of 5000 phones entering the warehouse on a regular basis.Demonstrated exceptional problem-solving skills and made quick and responsible decisions.Submitted accurate production reports and effectively managed two other employees.Presented daily reports of incidents, progress status, and suggestions to improve workflow.
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Editor And Assistant ProducerInversiones La Tercera Religión C.A. Oct 2013 - Sep 2014VenezuelaProduced and directed TV shows and advertisements for various companies.Organized and edited raw footage in alignment with provided scripts.Added music, dialogue, and sound effects to enhance the overall production.Created promos, ads, and designs to effectively promote the TV shows.Collaborated with the production team to ensure the smooth execution of projects.
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Content CreatorEl Nacional 2012 - 2013Caracas, Federal District, VenezuelaConducted research on various topics and collected news, videos, and audios for publication on the newspaper's website.Updated and maintained social media accounts by posting new information and engaging with the audience.Assisted in content creation and editing for online platforms, ensuring accurate and engaging content.Collaborated with the editorial team to support news gathering and dissemination efforts.Developed skills in online journalism, content management systems, and social media marketing.
Ailyn S. Castillo Skills
Ailyn S. Castillo Education Details
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Bachelor Of Arts In Communication Studies With A Concentration In Audiovisual Arts -
Escuela Nacional De Cine/Universidad Central De VenezuelaCertified On Screenwriting And Cinomatography Adaptation
Frequently Asked Questions about Ailyn S. Castillo
What company does Ailyn S. Castillo work for?
Ailyn S. Castillo works for Amazon
What is Ailyn S. Castillo's role at the current company?
Ailyn S. Castillo's current role is Communications Professional | Customer Service Specialist.
What schools did Ailyn S. Castillo attend?
Ailyn S. Castillo attended Escuela Nacional De Cine, Escuela Nacional De Cine/universidad Central De Venezuela.
What are some of Ailyn S. Castillo's interests?
Ailyn S. Castillo has interest in Civil Rights And Social Action, Poverty Alleviation, Human Rights, Animal Welfare, Arts And Culture, Health.
What skills is Ailyn S. Castillo known for?
Ailyn S. Castillo has skills like Editing, Premiere, Photoshop, After Effects, Photography, Social Networking, Web 2.0, Microsoft Office, Video Production, Video Editing, Social Media, Post Production.
Who are Ailyn S. Castillo's colleagues?
Ailyn S. Castillo's colleagues are Jeshema Danielak, Mohammad Bilal Mohammad Bilal, Gerrit De Haan, Sam Ridout Richards, Ansuma Shaik, Asma Younisová, Pooja Sonje.
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