Senior Consultant
CurrentState Transit Authority • Established a Project Management Office (PMO) to manage 15 initiatives with significant stakeholder engagement, to ensure strategic alignment. Helped clients define and achieve their strategic goals, boosting workforce availability and performance.• Led the redesign and relaunch of a critical availability program, overcoming previous challenges through comprehensive stakeholder engagement and creative problem-solving. Developed an MVP program now successfully underway with initial results showing 100% program participation and a 60% reduction in absencesPrivate Company• Developed and implemented a comprehensive growth strategy for a small business client, including marketing and communications plans. Utilized Human-Centered Design (HCD) to identify obstacles through stakeholder interviews and conducted in-depth industry analysis to pinpoint the client’s unique selling points and optimal market positioning.• Led a team to create a detailed roadmap and financial model, guiding the client on pricing, timelines, and strategic steps. Delivered a high-quality solution within a tight timeframe, resulting in a successful projectFederal Government Agency • Redesigned the Agency’s process for engaging with external innovators and vendors encouraging better submissions and helping the Agency meet its objectives • Designed, built and launched a website using advanced UX/UI principles, serving as a single point of entry for external entities which significantly enhanced engagement and streamlined the process for interest submissions, creating an intuitive and impactful user experience.International Aid Agency • Captured 20+ years of successful but disconnected aid activities across dozens of field offices into a measurable, objective-based framework to support the agency’s planned expansion • Used HCD principles to design a suite of resources based on user needs and insights to ensure the framework is effective and relevant during expansion