Aimable Iradukunda Nduwumwami Email & Phone Number

Grand Rapids, Michigan, Us

-Provide technical support, user assistance, and guidance to all Bethany staff;-Answer questions through the corporate ticketing system, email, and phone calls;-Manage user account setup, maintenance, and assign permissions in Active Directory per pre-defined guidelines;-Ensure that computers and peripheral equipment are prepped and ready for staff onboarding;-Create keycard/photo IDs as well as assign access levels to specific locations;-Conduct new staff technology orientation sessions in order to assist staff with acclimating to Bethany systems;-Complete other duties as assigned.

Grand Rapids, Michigan, Us

-Monitor, maintain, and troubleshoot switching, routing, and associated network equipment;-Configure phones, classroom computers, access points, networking equipment, battery backup units, monitoring services, network policy servers, Active Directory services, and other related services;-Recommend networking software and hardware;-Provide hands-on network administration support;-Diagnose and correct network systems issues;-Troubleshoot local area network (LAN), wide area network (WAN), and other company network-MS Office 365 applications;

-Performing quality control measures while assembling a high volume of products, fulfilling approximately 500 assemblies and part-checks per day-Inspect, clip, trim, and fit parts as needed to fulfill post-assembly checks and ensure that each packed part has been completed thoroughly-Move components from one station to the next as they move through the assembly process, ensuring accuracy, speed, and efficiency

Kigali, Kigali, Rw

-Tracked and documented network issues by compiling incident reports-Diagnosed and troubleshooted network errors and responded to network alerts , softwares and hardware malfunctions-Oversaw the safe installation of hardware and cabling systems-Monitored the performance and capacity of computer systems and network devices by performing regular checks on the network devices and computer systems involving failures, and degradation

-Tracked and documented network issues and compiled incident reports.-Diagnosed and troubleshot network errors and Responded to network alerts and hardware malfunctions-Overseed the safe installation of hardware and cabling systems.-Monitored the performance and capacity of computer systems.-Performed regular checks on the network hardware and software.

Rw

-Monitored, repaired a fault or set up a system and maintained the computer systems and networks-Installed and configured computer systems, diagnosed hardware and software faults, and solved technical and applications problems, either over the phone or in-person-Installed and configured computer hardware operating systems and applications-Performed system troubleshooting, network problems, and diagnosing and solving hardware or software faults replacing parts as required-Provided support, including procedural documentation and relevant reports-Supported the roll-out of new applications and Set up new users' accounts and profiles and dealt with password issues

Google It Support Professional Certificate, It Support

Bachelor'S Degree, Computer Engineering, Information And Technology