I have successfully navigated the service/finance industry and trained over 200 staff in delivering exceptional customer skills using strategies learned in managing customers. With constant training, we were able to reduce customer complaints by 75%, earned their trust, leveraged relationships to get several referrals that dovetailed in increased revenues, I won Best Customer Relationship Staff in 2008, best-performing Team/branch in 2017, and most profitable branch in 2019.Hi, I Am Harriet and I pride myself in being a 'PRO' in delivering exceptional customer satisfaction. I believe that satisfied customers increase brand loyalty which ultimately translates to meeting one's goals within a short time frame. My typical work routine involves identifying customers' needs, understanding what drives them, and tailoring organizational products or services to meet those needs.After obtaining my first degree in the social sciences, I developed a strong interest in the Sustainable Development Goals (SDGs), with a special focus on equipping individuals and small businesses with the requisite skills needed to run successful businesses within their available resources. This was achieved through volunteering my skills impacting businesses across 6 countries. Consequently, I pursued certifications in Business Administration, Finance, and Management.My passion can be traced to my upbringing, where I was taught the art of sales and the importance of exceeding customers' expectations from a young age. This early experience sparked my interest in entrepreneurship, which has been the driving force behind my success. I take pleasure in interacting with customers while adding a touch of humor to the sales journey. Beyond my professional skills, I have diverse interests and talents in mentoring and farming. These abilities have shaped my capability to develop frameworks that suit the specific service needs of every organization. My relentless pursuit of service excellence keeps me continually researching for the next best strategy to deploy when serving customers, as this is more likely to result in loyal and returning customers.When not immersed in the world of service, you'll find me volunteering for business or life coaching engagements. Alternatively, I might be enjoying some downtime watching cartoons and engaging with young minds.If my interests, passions, and experiences resonate with you, I would love to hear from you. Please feel free to reach out to me at aimalohialao@gmail.com.