Aiman Intekhab Email and Phone Number
Experienced professional with over a decade of expertise in client relations, property management, test administration, customer service leadership, customer success, people management, and stakeholder analysis. Demonstrated success in nurturing client relationships, optimizing property value, delivering exceptional support, and managing and engaging stakeholders. A dedicated leader with excellent communication and problem-solving abilities, adept in business relationship management, risk assessment, data analysis, and enhancing customer experiences. Well-versed in operations management, CRM, sales leadership, and team supervision, with a strong aptitude for driving new business development and utilizing analytical skills. Completed training and courses in Client and customer management, customer success, rapport, and stakeholder analysis. Proficient in multiple CRM platforms, including Dynamic Microsoft CRM, ZOHO, ZenDesk, HubSpot, Salesforce, and Infusionsoft.
Bostonbd Seller Solutions
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Property Management Co-OrdinatorBostonbd Seller Solutions Dec 2019 - PresentMassachusetts, United Statesmy tenure as a Property Management Coordinator at BostonBD Seller Solutions enhanced my organizational skills and attention to detail. Operating within the company's mission of property revitalization and quality housing provision, I became the point of contact for tenants, meticulously maintaining property functionality, appearance, and value. This multifaceted role demanded effective communication, organizational prowess, attention to detail, and a commitment to fostering positive relationships with tenants and stakeholders.
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Senior Client Relationship OfficerIconic Solutions (Pvt.) Ltd Apr 2017 - PresentIn my role as Deputy Manager of Client Relations at Boston Appraisal Services, I manage various tasks, including marketing, leadership, and relationship management. Collaborating with key stakeholders such as banks, lenders, borrowers, and others within the real estate sector across the USA, I facilitate their understanding of property values, crucial for informed decisions regarding mortgages and investments. Additionally, I ensure their awareness of our reliable services. Leading a team responsible for client care, I aid them in achieving peak performance and maintaining high-quality standards. This collective effort solidifies our reputation for delivering outstanding real estate services while adhering to regulations, thus playing a vital role in our industry's success. -
Test Center AdministratorThe Toefl® Test Jun 2019 - PresentChittagong, BangladeshAs an iBT-The Test Administrator, I ensured a secure and fair testing environment by setting up the testing room and equipment, welcoming and registering test takers, checking their identification, and distributing test materials. I monitored test takers to prevent cheating and other unauthorized activities and provided technical support to test takers by providing instructions on how to use the computer and the test software. I administered the test according to the test maker's specifications, maintained the confidentiality of test scores and other test-related information, provided training to test proctors, developed and maintained test administration procedures, monitored the quality of test administration, and responded to complaints and inquiries about test administration. -
Ielts Co-OrdinatorExecutive'S Care Jan 2014 - Present2Nd Floor Ieb Building Shahid Saifuddin Khaled Rd, Chittagong -
Faculty Member/TrainerBangladesh Association Of Call Center And Outsourcing - Bacco Apr 2016 - May 2017ChittagongMy involvement with the Bangladesh Skills for Employment Investment Program (SEIP) underscores my dedication to skill development and upskilling. This aligns seamlessly with my role as a Faculty Member and Trainer in Professional Customer Service, Advanced Customer Service, and BPO Operation Management. Active participation in the 'BPO Summit Bangladesh' further enriched my insights into the industry landscape, solidifying my commitment to bridging the skills gap. -
Contact Centre SupervisorWorldsim - Travel Tech & International Roaming Solutions Apr 2013 - Mar 20172 Spring Villa Road, Spring Villa Park, London, Ha8 7Eb, United KingdomI have demonstrated my leadership abilities as a Customer Service Supervisor at WorldSIM International SIM card. My expertise in training, coaching, and performance evaluation has consistently raised the bar of customer satisfaction. Leveraging data-driven strategies, I have significantly improved team performance, contributing to the title of Best Telecoms Provider at the eCommerce Awards 2013 for the WorldSIM global SIM card. -
Customer Service Team LeadHello World Communications Ltd Feb 2012 - Mar 2017Chattogram, BangladeshIn the projects with Hello World Communications Limited, I have worked in:• Data entry (October 13 to December 15) • 24/7 Customer Support at Maestro (June 14 to October 14) • Survey/Transcription/Recruit at OMR Globus (October 14 to April 15) • Survey/Professional Recruit at Markelytics (June 15 to July 15) • Sales/24/7 Customer Support at Midori GT (November 15 to February 16)
Aiman Intekhab Skills
Aiman Intekhab Education Details
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Bachelor Of Science (Bsc) -
Bachelor Of Commerce - Bcom -
Saint Placid'S High School.ChittagongSecondary School Certificate -
Master'S Degree
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Higher Secondary
Frequently Asked Questions about Aiman Intekhab
What company does Aiman Intekhab work for?
Aiman Intekhab works for Bostonbd Seller Solutions
What is Aiman Intekhab's role at the current company?
Aiman Intekhab's current role is Client Relationship Manager at Boston Appraisal Services | Property Management Co-Ordinator at BostonBd Seller Solutions | Deputy Manger (Client Relations) at Iconic Solutions (PVT.) Limited.
What schools did Aiman Intekhab attend?
Aiman Intekhab attended Oxford Brookes University, National University | Bangladesh, Saint Placid's High School.chittagong, National University | Bangladesh, Government City College,chattogram.
What are some of Aiman Intekhab's interests?
Aiman Intekhab has interest in Social Services, Economic Empowerment, Politics, Education, Human Rights.
What skills is Aiman Intekhab known for?
Aiman Intekhab has skills like Customer Service, Call Centers, Bpo, Customer Satisfaction, Team Management, Vendor Management, Inbound Marketing, Workforce Management, Contact Centers, Telemarketing, Call Center Development, Team Leadership.
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