I am an experienced professional with over five years in customer service within the healthcare, beauty and personal care & supply chain management sector. Most recently, I worked with Randstad at Alight Solutions, supporting Bank of America employees during their annual enrollment for health and welfare benefits. In this role, I guided active employees, retirees, and those on Long-Term Disability (LTD), Short-Term Disability (STD), and Leave of Absence (LOA) through the enrollment process, helping them understand and choose from various plans, including medical, dental, vision, critical illness, and child care plus (CCP).I hold a Bachelor's degree in Accounting and Finance from the University of Lucknow and have hands-on experience with Confluence and Jira, which enhances my ability to collaborate effectively and manage projects efficiently. I thrive in team environments, having successfully completed multiple projects that required effective problem resolution and decision-making. Passionate about delivering innovative solutions and enhancing customer satisfaction, I continuously strive to stay informed on industry trends and best practices.