Aiman Samdi Email & Phone Number

Toronto, Ontario, Canada

In my role as an Enrollment Specialist for Bank of America employees, I facilitated the annual enrollment process for health and welfare benefits, providing essential support and education to ensure informed decision-making. My responsibilities included:•Guiding Employees: Assisted employees in navigating various benefits options, including medical, dental, vision, critical illness, and childcare plans and so on.•Personalized Support: Offered one-on-one consultations for retirees and employees on disability, addressing their specific health benefit concerns.•Educational Sessions: Conducted informative sessions and created clear educational materials to help employees understand their options.•Medical Plan Education: Explained different medical plans, including coverage details, carrier options, and premium costs.•Medicare Assistance: Provided guidance on Medicare for employees over 65, clarifying enrollment options.•Spending Accounts: Educated employees about Health Savings Accounts (HSA), Health Reimbursement Accounts (HRA), and Flexible Spending Accounts (FSA) to manage healthcare costs effectively.•Critical Illness Insurance: Helped employees understand the benefits of critical illness insurance for financial protection against severe health conditions.•Child Care Plus Guidance: Assisted employees with accessing the Child Care Plus program to help manage childcare expenses.

Toronto, Ontario, Canada

In my role as an Insurance Specialist, I focused on informing Scotiabank employees about accidental death insurance offerings, actively engaging with them through calls to present the benefits of this coverage. My key responsibilities included:Proactive Communication: Initiated calls to educate employees about the advantages of accidental death insurance, emphasizing how it could provide crucial financial protection in unforeseen situations.Persuasion and Convincing: Crafted persuasive messaging to effectively communicate the value of the insurance, addressing potential concerns and motivating employees to consider purchasing the coverage.Customer Inquiry Management: Handled incoming calls related to financial investments and insurance inquiries, delivering accurate information and resolving issues promptly and professionally.Collaboration for Process Improvement: Collaborated with team members to identify and implement process improvements, enhancing customer satisfaction through streamlined communication and support strategies.Customer Satisfaction Excellence: Consistently achieved high customer satisfaction ratings by utilizing strong communication and problem-solving skills, ensuring employees felt valued and supported.Ownership of Customer Issues: Took personal responsibility for addressing and resolving customer concerns, maintaining constant follow-up until issues were fully resolved.Complaint Management and Escalation: Effectively managed complaints and escalated grievances from team members, taking a proactive approach to ensure a positive customer experience.

India

I played a crucial part in both team management and product distribution, including facilitating deliveries from India to Paris. My key responsibilities included:Team Leadership and Development: I took pride in fostering a collaborative team environment. I trained new hires on the cashier role, emphasizing the importance of customer service and adherence to safety protocols. My hands-on approach ensured that each team member felt supported and empowered to perform their best.Communication Strategies: I developed and implemented communication strategies to enhance public awareness of our products and services. This involved creating engaging content that resonated with our audience, promoting our commitment to sustainability.Product Delivery Management: I coordinated logistics for delivering our handmade products from India to Paris, ensuring that all shipments adhered to quality standards and were dispatched on time. My understanding of the handmade production process allowed me to effectively manage timelines and address any challenges that arose.Organizational Skills: My strong organizational skills enabled me to manage multiple tasks seamlessly while maintaining excellent attention to detail. This was crucial in ensuring the smooth operation of the store and the timely delivery of products.Handmade Product Knowledge: With a deep understanding of the handmade cosmetics production process, I was able to educate customers on the benefits of our products, reinforcing our brand's commitment to quality and sustainability.

New Delhi, Delhi, India

In my role as a Procurement Specialist, I was instrumental in managing various procurement processes and ensuring operational efficiency. My key responsibilities included:•Inventory and Material Control: Oversaw inventory management, material control, and accounting, ensuring that all supply reports were accurate and up to date. This included tracking stock levels and identifying trends to optimize inventory.•Supplier Negotiations: Engaged with suppliers to address defects and delivery issues, negotiating refunds and resolving disputes effectively to maintain strong supplier relationships and ensure quality supply chain operations.•Purchase Order Management: Prepared and processed purchase orders for supplies, equipment, and services, ensuring timely procurement that met operational needs while adhering to budget constraints.•Meeting Coordination: Organized and coordinated meetings, including scheduling, agenda preparation, and materials distribution, while tracking action items and follow-up to ensure accountability.•Vendor Onboarding and Compliance: Supported the onboarding process for new vendors and managed contract compliance, resulting in a 10% reduction in onboarding time. This improvement was achieved through strict adherence to procurement policies and effective communication.•Team Oversight: Monitored the daily activities of front-line staff, ensuring that tasks were completed accurately and within deadlines, fostering a culture of accountability and high performance.•Supplier Research: Conducted research to identify new potential suppliers, evaluating them based on quality, price, availability, reliability, and serviceability criteria to enhance the supplier base and improve procurement outcomes.•SAP Proficiency: Utilized SAP software for creating purchase requisitions (using t-code ME51N), streamlining the procurement process and enhancing data accuracy.